General Manager

Job Purpose

Wilma’s, a home to boisterous games and dangerously good times, is looking to hire a Restaurant General Manager. The restaurant features a full-service bar and dining room as well as Wilmington’s first duckpin bowling alley. We are seeking an experienced, results-driven Restaurant General Manager to lead daily operations, drive sales and profitability, ensure an exceptional guest experience, and build a high-performing team. The GM will be the on-site leader responsible for operational excellence, financial performance, staff development, and brand standards.

Duties & Responsibilities

• Lead daily front- and back-of-house operations to ensure smooth service and consistent quality.
• Hire, train, coach, schedule, and retain staff; foster a positive, service-oriented team culture.
• Drive revenue growth through upselling, promotions, events, and local partnerships.
• Manage payroll, labor scheduling, and control labor costs while maintaining service levels.
• Oversee inventory, food and beverage cost control, purchasing, and supplier relationships.
• Monitor financial reports and implement corrective actions to meet targets.
• Ensure compliance with health, safety, licensing, and sanitation regulations.
• Maintain high standards for guest service; handle escalated guest issues promptly and professionally.
• Implement and maintain brand standards, operational procedures, and training programs.
• Coordinate with ownership on budgets and strategic initiatives.
• Oversee the proper execution of the food and cocktail menus.
• Maintain a professional restaurant image, including restaurant cleanliness, proper staff uniforms, and appearance standards.

Qualifications

• A combination of practical experience and education a plus.
• Proven track record of driving sales and managing P&L.
• Knowledge of POS systems, inventory management, scheduling platforms, and basic accounting principles.
• DABC certification
• ServSafe certification

Personal Requirements

• Strong leadership and team-building skills; able to recruit, train, and develop staff.
• Excellent communication, problem-solving, and customer-service skills.
• Strong attention to detail and ambiance.
• Positive attitude to maintain an enjoyable work environment.

Experience

• Strong background with craft beers, craft cocktails, spirits and wine.
• Marketing experience for restaurants, social media, events.
• Minimum of three years’ General Management experience is required.

Physical Requirements

• Requires constant standing and walking.
• Ability to work 10-to-12-hour shifts (nights, weekends, and holidays).
• Frequent stretching and/or bending to access products.
• Frequent lifting, carrying, pushing, and/or pulling of objects weighing up to 165 lbs (Kegs).

Statement of Notices

Equal Employment Opportunity

Uphill Restaurant, LLC, provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, gender, marital status, sexual orientation, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function.

Americans with Disability Act

Applicants as well as associates who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. Applicants as well as associates are encouraged to meet with Human Resources as the organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

Job Requirements

The above statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as a detailed description of all the work requirements of the position. Other duties may be assigned. The Company may change the specific job duties with or without prior notice based on the needs of the company.