What are the responsibilities and job description for the IT Support Technician position at BP Metals LLC?
IT Support Technician
Isanti, MN Full-time In person
About BP Metals
BP Metals is a precision metal fabrication shop in Isanti, MN, specializing in laser cutting, tube laser, custom fabrication, robotic welding, and rapid prototyping. We are seeking a hands-on IT Support Technician to keep our systems, endpoints, and shop-floor technology running smoothly across our multiple Isanti locations, all within walking distance of one another.
Position Summary
This is a front-line support role. You'll handle day-to-day IT for office and shop-floor staff, manage endpoints, and support the hardware and Microsoft 365 environment that keeps a busy shop — running laser, forming, welding, and assembly — moving. You'll work closely with the IT Director and our systems team, backed by a custom web toolset built on top of our JobBoss ERP.
Key Responsibilities
- Provide desktop, laptop, printer, and peripheral support for office and shop-floor staff, and handle first-line support tickets end to end.
- Provide on-site support across our multiple Isanti locations, all within walking distance of one another.
- Manage endpoints across the company with our RMM platform (Action1): imaging, patching, software deployment, and inventory.
- Set up and configure new workstations using our automated provisioning scripts, and maintain the standard software load.
- Administer user accounts, Microsoft 365 access, and SSO — onboarding, offboarding, licensing, and mailbox and permission changes.
- Support shop-floor hardware, including barcode/QR scanners, label printers, and workstation kiosks.
- Troubleshoot network connectivity across the office and shop-floor network — switches, Wi-Fi, and access to internal web apps.
- Escalate complex ERP or application issues appropriately and follow them through to resolution.
- Maintain documentation for systems, procedures, and endpoint inventory.
Requirements
- 1–3 years in an IT support or help desk role (or strong relevant education plus hands-on aptitude).
- Solid Windows desktop familiarity and hardware troubleshooting skills.
- Comfortable administering Microsoft 365 — mail flow, user management, and licensing.
- Networking fundamentals: DHCP, DNS, static IP assignment, and basic switch/router troubleshooting.
- Strong organization and follow-through; comfortable on the shop floor and at a computer.
- Clear communication and patience with non-technical users; willing to crawl under desks and into racks.
Preferred
- Experience with RMM or endpoint-management platforms (Action1 a plus).
- Familiarity with a manufacturing ERP/MES (JobBoss a plus, not required).
- Windows Server familiarity is a plus — this role does not manage servers, but exposure helps.
- Basic scripting (PowerShell) or SQL.
- Linux familiarity — we run an Ubuntu-based internal server.
Compensation & Benefits
- Competitive hourly pay: $[ add hourly range ] / hour
- Health, dental, and vision insurance
- Paid time off (PTO)
- IRA retirement plan
- Long-Term Disability (LTD), Short-Term Disability (STD), and Life Insurance — 100% paid by the employer
BP Metals is an equal opportunity employer. Work location: in person.
Pay: $18.00 - $25.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Application Question(s):
- Located within roughly 30 minutes of Isanti
Work Location: In person
Salary : $18 - $25