What are the responsibilities and job description for the Hospitality Director position at Bozeman Hot Springs?
Bozeman Hot Springs | Bozeman, MT
Schedule:
- Monday–Wednesday: 10:00 AM – 6:00 PM
- Sunday & Thursday: 1:00 PM – 9:00 PM
Job Summary
Bozeman Hot Springs is seeking a dynamic and experienced Director of Hospitality to lead our multi-department service operations. The ideal candidate will bring strong leadership, excellent communication skills, and a passion for creating memorable guest experiences. This role oversees four departments and is responsible for developing team performance, service consistency, and operational excellence across the property.
Key Responsibilities
- Oversee the daily operations of four service departments, ensuring efficiency, professionalism, and adherence to quality standards.
- Lead, mentor, and motivate a diverse staff, fostering a positive and accountable work culture.
- Develop and implement operational procedures that improve productivity and enhance the guest experience.
- Provide hands-on customer service support, resolving concerns promptly and maintaining high satisfaction levels.
- Review and analyze financial reports and performance metrics to guide department improvements and strategic initiatives.
- Oversee and coordinate training programs focused on service excellence and team development.
- Manage and maintain employee schedules across multiple departments.
Qualifications
- Proven leadership experience in customer service or hospitality management.
- Demonstrated success in managing and developing large teams.
- Exceptional communication, problem-solving, and conflict-resolution skills.
- Ability to multi-task and prioritize in a fast-paced environment.
- Strong organizational and time management abilities.
- A commitment to fostering a positive, professional, and guest-focused culture.
Why Join Us
At Bozeman Hot Springs, we believe in creating experiences that enrich, inspire, and deliver—for both our guests and our team. If you are passionate about leadership, hospitality, and customer excellence, we invite you to apply and be part of a growing, dynamic team.
Job Type: Full-time
Pay: $30.00 per hour
Benefits:
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
Salary : $30