INFORMATION SYSTEMS SPECIALIST

The IT Systems Specialist serves as the primary onsite technology support resource for dealership operations. This role is responsible for delivering reliable, professional day-to-day technical support while helping maintain technology standards, device management, and operational stability across the organization.

This is not a “break/fix only” role. We are looking for someone who takes ownership, communicates professionally, follows process, and wants to grow into larger technology responsibilities over time.

This role works closely with dealership leadership, employees, vendors, and managed service providers to support the broader Enterprise Technology environment.

Responsibilities

End-User Support

· Provide Tier 1 and Tier 2 technical support for employees

· Troubleshoot hardware, software, printing, connectivity, and account issues

· Support desktops, laptops, mobile devices, conference room technology, and peripherals

· Deliver professional and responsive customer service across all dealership departments

Device & User Management

· Prepare and deploy new employee workstations and devices

· Support onboarding and offboarding processes

· Maintain endpoint standards, updates, and security compliance

· Assist with inventory tracking and device lifecycle management

Operations & Coordination

· Manage and document support requests through the ticketing system

· Coordinate escalations with external technology partners and vendors

· Maintain documentation, procedures, and knowledge base information

· Assist with technology projects, rollouts, and operational improvements

Enterprise Technology Support

· Help support modernization initiatives across the dealership

· Follow established processes for change management, escalation, and documentation

· Maintain professionalism, accountability, and attention to detail in all work

Benefits
•    Health, dental, and vision insurance
•    Paid time off
•    401(k)
•    Professional development opportunities
•    Stable, team-oriented work environment
•    Opportunity to help shape a growing organization

Schedule
•    Full-time
•    Monday–Friday
•    Onsite in St. Augustine, FL
 

Preferred Experience

· 2 years of IT support, service desk, or systems support experience

· Experience supporting Windows environments and Microsoft 365

· Familiarity with ticketing systems and endpoint management tools

· Experience working with vendors or managed service providers

· Basic networking and troubleshooting knowledge

Preferred Certifications

· CompTIA A

· Network

· Security

· ITIL Foundation (Certifications are helpful but not required.)

What We’re Looking For

· Strong communication and customer service skills

· Professionalism and accountability

· Organized and process-oriented mindset

· Ability to prioritize and stay calm under pressure

· Willingness to learn and grow

· Team-first attitude aligned with our culture and values