Intake Eligibility Specialist

Position Title: Intake Eligibility Specialist (Part-Time)Pay: $17.00 - $22.00/hr
Schedule: M-F 12:00 PM - 4:00 PM

Position Summary
The Intake Coordinator works as part of a small, collaborative team supporting families experiencing homelessness or at risk of homelessness. This position is primarily responsible for managing the intake process from initial pre-screening requests through scheduling intake appointments. The Intake Coordinator plays a critical role in determining presumed eligibility, collecting and reviewing required documentation, maintaining accurate and confidential records, and ensuring families successfully move from request to intake.This is an excellent opportunity for someone interested in nonprofit work, community services, or gaining experience in programs supported by local, state, and federal funding.

Key ResponsibilitiesIntake & Eligibility Coordination

• Review all incoming pre-screening requests to determine presumed eligibility for assistance
• Communicate clearly and compassionately with families regarding intake requirements, documentation, and next steps
• Collect, track, and review required pre-screening documentation for accuracy and completeness
• Follow up with families via phone, text, and email to obtain missing documentation or information
• Once documentation is complete, send clients a scheduling link to book their intake appointment
• Ensure families are successfully moved from initial request to completed intake in a timely manner

Client Communication & Support

• Serve as a primary point of contact for prospective and current clients
• Answer incoming phone calls and respond to text and email inquiries promptly and professionally
• Provide basic program information and assistance to families and community members
• Follow up with current clients as assigned to support continued engagement

Administrative & Program Support

• Perform basic data entry and maintain accurate client records in the organization's system
• Create and deliver checks as needed
• Assist with tracking and organizing documentation related to program funding requirements (including local, state, and federal sources such as TANF, Home-ARP, OHS, and other support funds)
• Complete other administrative or program-related tasks as assigned

Confidentiality & Compliance

• Maintain accurate, complete, and confidential client files at all times
• Handle sensitive personal and financial information with professionalism and discretion
• Comply with all applicable privacy, confidentiality, and data protection requirements
• Follow program guidelines, grant requirements, and organizational policies when collecting, storing, and sharing client information

Qualifications

• Bilingual: English and Spanish Strongly Preferred
• Strong organizational, administrative, and time-management skills
• Excellent written and verbal communication skills
• Ability to manage multiple priorities and follow through independently
• Comfortable engaging with families experiencing crisis or housing instability
• Professional, welcoming, and compassionate demeanor
• Ability to work both independently and collaboratively within a small teamBasic computer skills and comfort with digital systems and data entry
• Experience in intake, social services, nonprofit administration, or client services preferred but not required
• Reliable transportation and a valid driver's license required

Additional Information

• This is a part-time position with a fixed weekly schedule
• Applicants are required to pass a background screening
• This position description reflects the general nature of the work and is not intended to be an exhaustive list of duties
• The organization is committed to equal opportunity and does not discriminate on the basis of any protected status