Healthcare Enrollment & Family Support Specialist

Driving Excellence. Empowering Families. Inspiring Great Futures.

The Healthcare Enrollment & Family Support Specialist (also know as the Exchange Enrollment Facilitator) provides direct support to individuals and families seeking assistance with Nevada Medicaid and Nevada Health Link enrollment. This position will assist community members with understanding available healthcare coverage options, completing applications, navigating eligibility requirements, and addressing barriers that may impact access to healthcare coverage. The role will conduct enrollment appointments, participate in community outreach and engagement events, provide education and resources, and maintain accurate documentation and tracking of enrollment activities in alignment with grant requirements. Bilingual proficiency in English and Spanish is highly preferred, and strong administrative computer skills are required to effectively communicate and collaborate with the families we serve.

Our Mission: To enable all young people, especially those who need us most, to reach their full potential as caring, productive, responsible citizens.

These are some of the additional responsibilities of the Healthcare Enrollment & Family Support Specialist:

• Provide onsite, mobile, virtual, and community-based enrollment assistance at BGCTM Clubhouses, Early Learning Centers, schools, and partner sites across rural Northern Nevada.
• Assist families with Nevada Health Link navigation, Medicaid and Battle Born State Plans enrollment and reenrollment, eligibility verification, document completion, and referrals.
• Oversee grant management activities by maintaining accurate documentation and tracking of enrollment and participant activities, including data entry, recordkeeping, preparing required documentation, and completing reporting requirements.
• Conduct outreach through school partnerships, community events, and facilitating family engagement nights.
• Provide education and resources related to health coverage, benefits, and healthcare access to families.

ALL BGCTM employees have the responsibility to help maintain the safety of our members and staff and ensure an optimal Club experience for all. To achieve this, ALL BGCTM employees must demonstrate and uphold BGCTM core values: generosity, respectfulness, encouragement, accountability, and trustworthiness.

Schedule:

• This position is full-time and scheduled Monday - Friday, with some Saturdays required. 
• Travel will be required approximately 3 to 4 days per month to attend meetings, events, trainings, and other organizational activities at locations in Lyon, Humboldt, Pershing, Nye, and White Pine counties. 

In exchange, BGCTM offers extensive benefits:

• We offer all full-time employees 100% employer-paid medical, vision, and dental plans. All full-time employees also receive complimentary Short Term Disability, Long Term Disability, and Life Insurance coverage.
• When we say we nurture great connections and build great futures, we don’t just mean for members; as a staff member of BGCTM, you’ll strengthen your future as well through annual tuition reimbursement and a 7% pension plan.
• Plus, full-time employees are eligible for PTO.  

Required Education & Experience: 

• GED or high school diploma required. Bachelor’s degree from an accredited college or university preferred.
• Relevant course work or work experience in social services, human development, business administration, or a related field is desirable.

*Must have a valid driver license, at least five years of driving history, and a clean driving record.

Skills & Abilities that make a successful Healthcare Enrollment & Family Support Specialist:

• Bilingual in English and Spanish strongly preferred.
• Strong administrative computer skills and proficiency in Microsoft Office Suite or similar software required.
• Strong written and verbal communication skills, with the ability to engage effectively with a diverse population and professionally represent BGCTM in the community.
• Excellent organizational skills and strong attention to detail.
• Ability to compile and analyze data and provide timely reports.
• Strong interpersonal skills, with the ability to handle sensitive and confidential situations with tact, professionalism, and diplomacy.
• Ability to work effectively in a fast-paced, high-pressure environment while maintaining professionalism.
• Reliable and punctual, with a strong commitment to assigned tasks and responsibilities.

Physical Requirements & Work Environment: 

• Must be able to perform duties that require walking, talking, hearing, standing, sitting, and/or bending for long periods of time.  May occasionally be required to kneel, run, and/or climb.
• Must be able to use hands and arms to enter data into the computer, use the telephone, and other office equipment.
• Must be able to perform surface and deep cleaning appropriately using potentially hazardous cleaners, including bleach, as needed.
• Must be able to lift, move, manipulate, and or hold objects up to 45 pounds. Objects that exceed the 45-pound weight limit require additional assistance when moving, lifting, or manipulating.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

As part of our commitment to child and member safety, there are some additional steps that all hires will be asked to complete:

• You will need to provide 3 professional references.
• You will also be asked to complete a drug screen, background check, and fingerprint check.

We have a commitment to being GREAT.

​​​​At Boys & Girls Club of Truckee Meadows, you’ll have the opportunity to lead a great life, inspired by GREAT values: Generosity, Respect, Encouragement, Accountability, and Trustworthiness. Boys & Girls Club of Truckee Meadows is committed to practicing those values to create places where every kid feels safe and connected—a place to belong and a place to become—and a fun, positive work environment where you can be sure you’re making a difference.

For more about what makes Boys & Girls Club of Truckee Meadows a great place to work, visit our website at https://bgctm.org/careers/! 

Salary : $50,000