Program Manager

Title: Program Manager 

Status: Exempt Status 

Reports To: Director of Programs & Impact 

Primary Function  

Directs/manages the overall daily operation of the site including programs and service delivery, supervision and coaching of part-time staff, student recruitment and retention, facilities management, community relations, and volunteer/mentor management and stewardship. Manages programming planning/execution alongside the Director of Programs & Impact including staff training and scheduling for the site. Manages Membership Clerk and Youth Development Professionals.  

Key Roles:  

Programming 

• Create a Club environment that facilitates learning in the pillar areas and five key elements for youth development, which assist in developing Outcome Measures and Indicators for Club programming.
• Oversee the day-to-day operations of the site, ensuring a safe, clean, and welcoming environment for staff, clients, and visitors.
• Implement and oversee programs and services offered at the site, ensuring alignment with organizational goals and objectives.
• Plan and implement member retention and recruitment activities. 
• Maintain accurate records, databases, and documentation related to program participants, services provided, and outcomes achieved.

Relationship Development 

• Building Relationships with building staff, administrators, and teachers

• Cultivate and maintain positive relationships with community partners, stakeholders, and funders to support programmatic goals and sustainability.
• Collaborate with external organizations and agencies to leverage resources and enhance service delivery.
• Foster meaningful engagement with families to support student learning and well-being. Provide resources, workshops, and opportunities for families to be involved in their children's education.
• Advocate for policies and practices that promote equity, diversity, and inclusion within the school and community. Represent the interests of students and families in decision-making processes.

Managing Staff 

• Manage staff including training and coaching, performance management, schedules, etc.
• Recruit, hire, train, and supervise site staff, including program managers, administrative assistants, and support personnel.
• Provide ongoing support, guidance, and performance feedback to staff to ensure high-quality service delivery.
• Ensure all required aspects of Programming are planned and delivered 
• Create and cultivate a positive working environment 
• Other duties as assigned.

Skills/Knowledge Required: 

• Associate or four-year degree from an accredited college or university preferred. 
• A minimum of one year of work experience in a Boys & Girls Club or similar organization planning and supervising activities and learning opportunities for teenagers, or equivalent experience. 
• A passion for making a difference in the lives of teenagers and demonstrated ability to relate and communicate with them to build a trusting mentoring relationship. 
• Strong public speaking skills and ability to create and nurture strong relationships in the community to advocate for the BGCLC and its mission.

• Strong communication skills, both oral and written.
• Ability to train, supervise, and motivate staff. 
• Ability to deal effectively with members and families, including discipline problems.
• Ability to travel within the Lake County region daily. 
• Microsoft Suite knowledge necessary and basic computer expertise including knowledge in database system management and reporting
• Ability to work extended hours and weekends, when needed and approved.
• Attend BGCA training & Leadership University for ongoing education.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT: 

• Ability to climb stairs
• Able to lift items
• Mobility to perform active programming needs. 
• Ability to perform any other position duties throughout the site. 

DISCLAIMER: 

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, not to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.