What are the responsibilities and job description for the Sugarloaf Resort Lodging Year-Round Auditor and Front Desk Representative position at Boyne Resorts?
Overview
Sugarloaf is currently seeking a dynamic and task focused individual to join our Lodging team in the role of Resort Auditor and Front Desk Representative. The primary function of the Auditor and Front Desk Rep is to assist guests with their requests and to balance accounts from daily operations. This role serves as the face of Sugarloaf Lodging for all resort guests and will perform duties throughout their shift that include balancing revenue and expense transactions.
The ideal candidate for this role will have a pleasant personality, excellent guest service skills, and great attention to detail. This year-round position is eligible for company benefits and comes with great resort discounts and perks.
If you're ready to trade your ordinary job for an extraordinary mountain lifestyle, join our supportive team and make Sugarloaf your new home!
Responsibilities
- Provide superior front desk service including but not limited to, using the computer to take reservations, quote/book lodging packages and running reports as needed.
- Reconcile all lodging accounts, process accounting transactions, and prepare reports for departments and managers.
- Perform cash reconciliation duties; prepare bank deposits, apply payments to accounts, and deliver deposits.
- Interact in a professional manner to all Guests, owners, and other Resort Departments.
- Operate the switchboard to take or to answer questions, forward or transfer calls to expedite service.
- Meticulously follow the instructions of the Standard Operating Procedures (SOPs).
- Provide detailed communication of all guest interactions.
Qualifications
The right fit for this role will:
- embrace a flexible schedule that allows you to balance work with mountain adventures, including days, evenings, weekdays, weekends, and holidays - perfect for those seeking an active, dynamic lifestyle.
- be well-organized and able to work independently, multitasking as necessary to complete tasks
- possess strong communication skills and be comfortable with telephone communication
- have at least 6 months of previous experience in a customer service role
Sugarloaf Team Member Benefits include:
- Free lift pass for skiing/riding and mountain biking
- Mid-week access to our nationally ranked Golf Course
- Discounts at resort F&B and retail locations
- Discounted access to adventure acitivites, lessons and rentals
- Access to Nordic trails and discounted equipment rentals at our Outdoor Center location
- Discounted passes at other partner resorts
- Access to affordable employee housing
- Eligible for medical/dental/vision/life insurance benefits and to earn paid time off