What are the responsibilities and job description for the Retail Sales Associate position at Boyne Resorts?
Overview
As a Retail Sales Associate at Big Sky Resort, you are the face of our retail operations, welcoming guests, sharing product knowledge, and delivering an exceptional customer experience every day. You play a key role in supporting our dynamic retail environment by engaging with customers, maintaining store standards, and contributing to overall team success.
Big Sky’s retail locations offer a wide range of products including ski, snowboard, and bike gear, outerwear, apparel, athleisure wear, gifts, and souvenirs. We are looking for enthusiastic, guest-focused individuals to join our team across locations such as: Big Sky Sports & Madison Mercantile.
Check out Big Sky Resort's retail outlets at the link here.
Responsibilities
Customer Experience & Sales:
- Greet all guests with a friendly, welcoming attitude and provide excellent customer service throughout their visit.
- Assist customers with product selection, answer questions, and offer upselling opportunities based on current promotions and guest needs.
- Stay knowledgeable about product offerings across all categories, including seasonal equipment and apparel.
- Help drive store sales by contributing to a fun, engaging, and service-focused environment.
Store Presentation & Merchandising:
- Maintain a clean, organized, and visually appealing sales floor that reflects brand standards.
- Assist with restocking merchandise, setting up displays, and executing merchandising plans.
- Support daily execution of visual and brand standards as outlined in the internal audit processes.
Operational Support:
- Accurately process transactions at the point-of-sale system, including sales, returns, and exchanges.
- Follow all company policies and procedures, including safety, cleanliness, and loss prevention protocols.
- Assist with opening and closing procedures, ensuring the store is always “grand opening sharp”.
- Maintain a safe and organized workspace for team members and guests.
Team Collaboration:
- Work closely with fellow team members and store leadership to meet daily goals and provide seamless guest experiences.
- Participate in ongoing training sessions to improve product knowledge and service skills.
- Support store operations by assisting with special projects, promotional events, and seasonal transitions as needed.
Qualifications
- Previous retail or customer service experience preferred, but not required.
- Strong communication and interpersonal skills with a guest-first mindset.
- Ability to work in a fast-paced environment and manage multiple tasks effectively.
- Flexible availability including evenings, weekends, and holidays.
Physical Requirements:
Able to stand and walk for extended periods
Capable of overhead reaching, bending, squatting, kneeling, and lifting up to 55 lbs with assistance
Comfortable walking stairs and climbing ladders
Able to perform daily maintenance tasks including sweeping, vacuuming, and trash removal
All full time seasonal team members can enjoy the following benefits:
- FREE All Mountain Ski Pass and eligibility for Free or Discounted Tickets to other Montana Mountains and Boyne Resort properties
- Discounted vouchers for skiing at Big Sky Resort for friends and family
- Discounted ski/snowboard rentals with a free team member lesson
- 25%-50% off F&B and Retail at all Boyne outlets
- Eligibility for affordable Team Member Housing
- Lodging discounts for friends and family
- Discounted Lone Mountain Ranch Cross Country Ski Trail Pass
- Wellness Day and Eligibility for PTO
- Monthly team member events