What are the responsibilities and job description for the IBH: Bell Staff (Part-Time) position at Boyne Resorts?
Overview
Inn at Bay Harbor is a Boyne Resorts property nestled on the shoreline of Lake Michigan. It is a place and experience that is Exactly Like Nothing Else.
Some perks of working full time year-round for the Inn at Bay Harbor include:
- A free Golf Pass and Ski Pass for both you and your family
- Free Adventure Center privileges at both The Highlands and Boyne Mountain
- Up to 50% off at the various Boyne Resorts Restaurants
- 30% off Spa treatments at the Inn at Bay Harbor and Boyne Mountain
- Free Passes to Avalanche Bay Water Park at Boyne Mountain
- Discounts on Boyne Resorts lodging for Friends and Family
- Tuition Reimbursement
- PTO and Paid Sick Leave
- Health/Dental/Vision Insurance
Bell staff is a part or full-time seasonal position at Inn at Bay Harbor. The bell attendant will efficiently and professionally meet guests transportation needs, transfer luggage, deliver messages and faxes, parcels, and packages, and assist in all other guest services operations.
Responsibilities
- Transport guests around the resort using resort vehicles.
- Provide quality service to the guest by responding to their requests promptly, efficiently, and courteously during check-in, checkout, and throughout stay.
- Remain aware of all pertinent information, including but not limited to: location and features of guest rooms, onsite activities and events, events within the immediate area, etc.
- Deliver messages, faxes, parcels and packages or amenities to guest room; as well as answer phones and delivering messages.
- Handle the transfer of luggage properly and in a timely manner.
- Maintain clean and organized bell carts, closets, shuttles and circle drive entrance.
- Uphold a clean, neat, well-organized work area and be aware of and follow all safety rules and regulations.
- Assist the front desk and other guest service areas as needed.
- Tracking, transporting and storing guest personal and rental equipment.
- Off guest local insight on mountain conditions, weather, ski trail and events around the mountain.
- Assist in handling concerns/problems in a professional manner by following resort guidelines.
- Provide superior service to our customers (internal and external) at all times.
Qualifications
- Must be 18 years old
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Must hold valid driver’s license/Chauffer’s license