What are the responsibilities and job description for the Ticket Seller position at Boyne Resorts?
Overview
Responsibilities
Qualifications
Pleasant Mountain is seeking Ticket Sellers to greet and guide guests on their purchase of lift passes and products. Master Pleasant Mountain’s services, promotions, and hours of operations in order to provide consistent information to all guests. Provide excellent customer service and act with kindess.
The ideal candidate for this position will be flexible with scheduling, enjoy talking with people, and may also have previous experience in a guest service role.
Responsibilities
- Develop an understanding of Pleasant Mountain’s services and products including various rates, discounts offered, promotions, complimentary tickets, and events.
- Greet and welcome guests to the sales location.
- Maintain the sales location in a clean, neat, and orderly fashion to transact all ticketing business inside and out, and to provide quality guest assistance.
- Handle and be accountable for all financial transactions and maintain accurate accounting records on a daily basis.
- Assist Guest Services in handling specific questions, delivery of messages and announcements.
- Interface with all other departments as necessary to create smooth interactions for guests.
- Operate a one-stop shopping outlet offering single and multi-day lift tickets and information regarding all Pleasant Mountain services.
- Problem-solve guest situations in a timely and respectful manner regarding any topic.
- Actively promote a safe recreational environment by educating the public with regards to “Your Responsibility Code.”
Qualifications
- Previous customer service, credit card handling and/or ski area experience is a plus.
- Strong computer, keyboard and mathematical skills.
- Ability to provide information about tickets, the mountain, and up-sell season passes.
What We Offer
- Free season pass for skiing and snowboarding at all Boyne Resorts locations.
- Discounted dependent passes.
- Discounts on food, retail, lodging, and mountain activities.
- Discounted ski/snowboard lessons and rentals.
- Pro Deal and discounts on clothing and equipment from participating outdoor brands.