What are the responsibilities and job description for the Commercial Lines Customer Service Representative position at Boyle Insurance Agency?
About the Job
Boyle Insurance Agency is seeking a detail-oriented, service-driven Commercial Lines Customer Service Representative to join our Memphis office near I‑240 & Poplar. This individual will be a key member of a collaborative, high-performing team responsible for servicing and supporting a diverse portfolio of commercial insurance clients.
This is a hands-on, fast-paced role ideal for someone who enjoys managing complex accounts, problem-solving, and building strong relationships with business clients. The Commercial Lines CSR will work closely with producers, insurance carriers, and internal teams to ensure accuracy, compliance, and exceptional client service.
Responsibilities
- Service and manage a portfolio of commercial accounts including property, general liability, workers’ compensation, commercial auto, and umbrella policies
- Process policy changes, renewals, endorsements, audits, and cancellations accurately and efficiently
- Respond promptly and professionally to client inquiries via phone, email, and in-person communication
- Assist clients with billing questions, certificates of insurance, endorsements, and coverage explanations
- Prepare certificates, evidence of insurance, and other policy documentation as requested
- Support clients throughout the claims process and serve as an advocate with carriers when needed
- Prepare renewal proposals and assist in quoting new and renewal business
- Maintain compliance with all Tennessee insurance regulations, carrier guidelines, and agency procedures
- Document all client interactions thoroughly within the agency management system
- Build and maintain long-term relationships that support client satisfaction and account retention
The Ideal Candidate
- Prior experience in commercial lines insurance strongly preferred
- High school diploma required; Associate’s or Bachelor’s degree preferred
- Strong attention to detail with excellent organizational and follow-through skills
- Ability to manage multiple accounts and deadlines in a fast-paced environment
- Professional verbal and written communication skills
- Comfortable working closely with producers, carriers, and internal teams
- Proficient with Microsoft Office and agency management systems
- Dependable, proactive, and team-oriented
Why Boyle Insurance Agency
Boyle Insurance Agency is a respected, family-owned independent agency with a long-standing commitment to professional excellence, client advocacy, and team collaboration. This role offers meaningful responsibility, career stability, and hands-on exposure to a wide range of commercial accounts.
We offer a comprehensive benefits package including health, life, disability, retirement, paid time off, licensing support, and ongoing training.