What are the responsibilities and job description for the Service Desk Specialist (Tier 1.5 | MSP) position at Bowman Williams?
Are you a Tier 1 professional ready for more complexity? Or a Tier 2 specialist who loves troubleshooting but wants a better culture?
We are an expanding MSP (Baltimore, DC, and Texas) looking for a Service Desk Specialist to join our team. We don’t just fix tickets; we focus on root cause analysis, documentation excellence, and professional service delivery.
The Tech Stack:
- Microsoft 365 (Administration & Troubleshooting)
- Active Directory & Identity Management
- LAN/WAN & Network Connectivity
- Windows Desktop Environments
- PSA & RMM Platforms
What we offer you:
- Salary: $55,000 - $65,000
- Training: Paid training and goal-based performance plans.
- Bonuses: Bi-annual performance bonuses on top of a $50K–$65K salary.
- Benefits: 100% company-paid health/dental/vision and 401(k) with match.
- Stability: We’ve been leading the market since 1988.
If you have 2 years of experience working for a MSP, let’s talk.
Salary : $50,000 - $60,000