What are the responsibilities and job description for the Service Desk Coordinator (MSP) position at Bowman Williams?
Service Desk Coordinator (MSP)
Location: Carrollton, TX
Salary: $45,000 to $55,000
MSP Experience: Required
Coordinate a Busy MSP Service Desk
We are an established Managed Services Provider hiring a Service Desk Coordinator to keep daily service operations organized and moving efficiently.
You will work between clients, engineers, and management to schedule technical resources, assign tickets, manage priorities, and make sure service requests are handled within client expectations and SLA commitments.
This is a strong fit for someone who understands MSP service delivery, communicates well with clients, and enjoys being the person who keeps technicians organized and productive.
What You Will Own
• Schedule engineers and assign service tickets based on priority, availability, and technical needs
• Manage daily service queues and balance technician workloads
• Coordinate urgent requests and emergency dispatches
• Communicate schedules, ticket updates, maintenance activities, and changes to clients
• Resolve scheduling conflicts and make sure engineers have the information needed to complete assigned work
• Manage engineer calendars, on call schedules, ticket assignments, and dispatch activity in ConnectWise
• Keep service records, ticket details, and scheduling information accurate and up to date
• Work closely with technical leadership to help ensure SLA commitments and client expectations are met
What We Are Looking For
• MSP experience is required
• Experience coordinating, dispatching, or scheduling technical service work
• Strong client communication and customer service skills
• Ability to prioritize multiple requests in a fast paced environment
• Strong organization, follow through, and attention to detail
• Experience with ConnectWise or a similar PSA platform preferred
• Ability to work effectively with clients, engineers, and management
Compensation and Benefits
• $45,000 to $55,000 salary
• 3 weeks of PTO and sick leave plus paid holidays
• Medical, Dental, Vision, and Life Insurance
• Product training and testing
• Stable company with more than 30 years in business
• Collaborative culture focused on long term growth, service quality, and employee development
Salary : $45,000 - $55,000