What are the responsibilities and job description for the IT Senior Support Engineer (Consultative & Technical) position at Bowman Williams?
About
IT Senior Support Engineer (Consultative & Technical):
This fast-growing Managed Services Provider supports small and mid-sized businesses with modern IT support, consulting, network design, and cybersecurity services. They’ve built a strong reputation for exceptional service, innovative thinking, and true partnership with their clients. Internally, the culture is just as strong — collaborative, friendly, growth-minded, and rooted in accountability and continuous learning. Their focus on employee well-being and team development even earned them recognition as one of Illinois’ top workplaces.
As the team expands, they’re looking for IT Senior Support Engineer to join their growing operation. This is a full-time role based in the north Chicago suburbs, with the first 1–2 months onsite for onboarding before shifting into a hybrid schedule (three days onsite or at client locations, two days remote).
The Senior Support Engineer will provide hands-on support across a wide range of client environments, working tickets end-to-end — diagnosing issues, troubleshooting, resolving technical challenges, and ensuring an excellent client experience. Engineers here work from a shared queue, receive ongoing coaching, and are encouraged to grow through real-world problem-solving in a collaborative, team-first environment.
IT Senior Support Engineer (Consultative & Technical) Qualifications:
- 2 years MSP experience REQUIRED
- Experience with Office 365 migrations, troubleshooting and setup
- Experience configuring and installing various computer and Windows servers
- Experience administrating VMware preferred
- Experience installing and maintaining approved security tools, and policies, and following procedures to implement
- Experience supporting, configuring, maintaining, and upgrading corporate customer’s networks (WatchGuard, Barracuda, Aruba)
- Experience installing and integrate new server hardware and applications
- Experience with Azure (Entra ID & Azure VM's)
- ConnectWise experience preferred
IT Senior Support Engineer (Consultative & Technical) Benefits:
- Salary $100,000-$110,000
- 100% Employee paid medical, dental, vision coverage
- Certification Reimbursement
- Professional Development Assistance
- Generous PTO Plan
- Emphasis on work/life balance
- 40% remote, 30% office in Oceanside, 30% clients in Brooklyn NY
Salary : $100,000 - $110,000