What are the responsibilities and job description for the Help Desk Technician Level 2 (MSP) position at Bowman Williams?
We are a growing Managed Services Provider hiring a Help Desk Technician Level 2 to support onsite projects, hardware deployments, and client infrastructure work across multiple client environments.
This role is ideal for someone with MSP experience who has moved beyond basic help desk support and has strong hands-on experience with Windows Server, virtualization, networking, and hardware deployments. You will focus on racking, stacking, cabling, device installs, and onsite project work while partnering with engineering teams on configuration and handoff.
Responsibilities
- Travel to client sites for onsite project work and infrastructure deployments
- Rack, stack, cable, and install servers, firewalls, switches, and network devices
- Support workstation, server, firewall, and network hardware deployments
- Assist with equipment staging, mounting, labeling, and physical infrastructure setup
- Work with engineering teams to support configuration, documentation, and project handoffs
- Troubleshoot basic server, networking, firewall, and virtualization issues during deployments
- Communicate professionally with clients while onsite
- Document completed work and keep project timelines on track
Required Experience
- Experience working for a Managed Service Provider
- 2 years of IT support, help desk, field support, or infrastructure support experience
- Strong hands-on experience with Windows Server environments
- Strong experience with VMware, Hyper-V, or virtualized infrastructure
- Experience with hardware deployments, cabling, device installs, and racking/stacking
- Working knowledge of servers, switches, firewalls, TCP/IP, and network infrastructure
- Experience with Dell, HP, Cisco, SonicWall, or similar hardware
- Exposure to Microsoft 365, Azure AD, Intune, or SharePoint
- Ability to work independently at client sites and communicate clearly with clients
Benefits
- 100% company-paid Health, Dental, and Vision Insurance
- Life and AD&D Insurance
- Short-Term and Long-Term Disability Insurance
- 3 weeks PTO
- 6 paid holidays
- 401(k) with 3% company match
- Company-provided laptop
- Mileage reimbursement
- Health savings plan
- Bonus opportunities
Salary : $65,000 - $75,000