Guest Services

Join the HeadPinz Fort Myers team as a Guest Services Representative and help us deliver safe, seamless, and unforgettable entertainment experiences! As the first and last point of contact for our guests, you’ll play a vital role in setting the tone for fun, excitement, and outstanding service every time someone walks through our doors.

Key Responsibilities

• Welcome guests with a warm, energetic greeting and assist with lane assignments, attraction access, and general center information

• Ensure all bowler areas, lane approaches, arcade zones, and guest seating areas are clean, organized, and safely prepared before seating new guests

• Operate the point-of-sale (POS) system efficiently and accurately

• Process payments, handle cash responsibly, make correct change, and operate credit card terminals

• Answer incoming calls, assist with questions, take messages, and page guests when necessary

• Promote bowling specials, attractions, food & beverage offerings, leagues, events, and safety guidelines through in-person guest interaction

• Deliver clear and friendly safety instructions for bowling and attractions when needed

• Maintain situational awareness in the center and report any safety hazards, spills, or equipment concerns immediately

• Support nightly operations by assisting with resets, restocking, and cleanliness standards

• Work a flexible schedule, including nights, weekends, and holidays

• Perform other duties as assigned to support entertainment operations

Qualifications

• Must be 18 years of age or older

• Outgoing, friendly personality with a passion for creating exceptional guest experiences

• Ability to multitask in a high-energy entertainment environment

• Strong attention to safety and willingness to uphold safety standards

• Reliable, responsible, and team-focused

• Flexible availability, including nights and weekends

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