What are the responsibilities and job description for the Avaya Voice Engineer position at Bowhead?
Overview
Avaya Voice Engineer (PSTS-2026-24771):
Bowhead seeks a Avaya Voice Engineer to provide Base Telecom Support at the Puget Sound, WA. The Telecom Mechanic effort will provide telecommunications operations and maintenance (O&M). This includes secure and reliable, classified and unclassified, voice and data services in support of Command, Control, Computer, Communications and Information (C4I) operations and exercises.
Responsibilities
Essential functions will include:
- Operate and maintain government-owned telephony switches (PBX), including:
- Avaya Systems CM4.0
- Perform:
- Troubleshooting and repair of switch issues
- Software updates and patching
- Installation and configuration of switch hardware
- Daily operation monitoring
- Support for voicemail systems and IPE (Remote Intelligent Peripheral Equipment)
- Utilize company vehicle to travel to remote locations weekly.
- Ensure switch systems remain fully operational and compliant with DoD/Navy standards.
- Other duties as assigned.
Qualifications
- Education
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- Associate’s degree or higher in IT or Cybersecurity (preferred).
- Years of experience
- 2 years of experience required. 5 years preferred.
- Prior experience within DoD networks.
- Required skills or certifications
- Avaya Certified Support Specialist (ACSS) or equivalent
- Nortel Meridian System Administration or equivalent
- IAT Level II (per DoD 8570.01-M)
- Cisco Certified Network Associate (CCNA)
- Red Hat Certified System Administrator (RHCSA)
- Microsoft Certified Solutions Associate (MCSA) or equivalent
- Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint
- Ability to communicate effectively with all levels of employees and outside contacts
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Targeted pay range is $36.44/hr- 45.00/hr based on interview and experience.
Physical Demands:
- Must be able to lift up to 50 pounds
- Must be able to stand and walk for prolonged amounts of time
- Must be able to twist, bend and squat periodically
SECURITY CLEARANCE REQUIREMENTS: Must currently hold a security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location.
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Salary : $36