DCS Services Manager

The DCS Services Manager (DCSSM) will play a critical role in managing referral data, processing key information, and ensuring timely access to care for DCS-referred patients across multiple counties. This position requires a proactive, detail-oriented individual capable of maintaining accurate tracking systems, meeting state DCS standards, and monitoring service outcomes. This position also serves as the primary liaison to local DCS offices, fostering strong relationships to ensure satisfaction with Bowen Health services and continued referrals. The DCSSM will represent Bowen Health in collaborative meetings, address concerns promptly, and maintain open communication channels with DCS leadership, case managers, and other court related partners.

Duties/Responsibilities

Below are the primary duties and essential functions of an employee in this position. While not all tasks may be performed by every employee in this role, all employees are expected to perform related tasks as needed. These essential functions must be performed with or without reasonable accommodation.

• Lead and manage the Family Preservation Technicians Team, ensuring staff are well-trained, supported, and compliant with all mandatory training requirements.
• Oversee recruitment, hiring, and retention strategies to build a high-performing team.
• Responsible for performance reviews, competency reviews, time-off approvals, disciplinary actions, payroll processes, and career development initiatives.
• Proactively identify and address barriers to patients’ access to necessary care, ensuring DCS[1]referred patients receive timely treatment.
• Supervise Family Preservation Technicians, providing direct oversight and guidance to ensure effective delivery of services.
• Respond to DCS related calls, including crisis and emergency, providing immediate attention and coordination as necessary.
• Work diligently to transition patients to less restrictive levels of care as soon as clinically appropriate, promoting recovery and family preservation.
• Identify training needs for staff through the development plan and provide necessary training to enhance skills and improve service delivery.
• Maintain positive relationships with the communities Bowen Health serves.
• Represent Bowen Health at court proceedings, community meetings, and other relevant local events.
• Ensure responsible financial stewardship by implementing strategies that support long-term program sustainability.
• Monitor service outcomes to ensure the highest quality of care and make necessary adjustments to improve patient and program outcomes.
• Serve as the primary liaison to local DCS offices, ensuring strong partnerships, addressing concerns, and promoting satisfaction with Bowen Health services to maintain and grow referral relationships.
• Other duties as assigned.
  
  

Physical Requirements

• Occupational Exposure Risk Classification: The normal work routine involves minimal exposure to blood, body fluids or tissues.
• The normal work routine has a minimal ergonomic risk for repetitive motion impairment.
• The position may require a minimal amount of physical exertion (bending, lifting, twisting) in the work area.
• The position requires the ability to engage with patients who may become violent and to participate in physical patient holds using approved techniques when necessary.
  
  

Required Qualifications

• Education: Bachelor’s Degree in Behavioral Science or related field; OR an Associate’s Degree in a related field with four (4) years of direct casework services to children and families; OR a High School Diploma or GED with six (6) years of direct casework services to children and families.
• Experience: Minimum of one (1) year of previous experience preferred.
• Certificate or Professional License:
• CPI (Crisis Prevention Intervention) - certification must be obtained after hire and prior to providing direct patient care. This certification must be maintained and kept current through employment.
• BLS (Basic Life Support) and First Aid - certification must be obtained after hire and prior to providing direct patient care. This certification must be maintained and kept current through employment.
• Valid driver’s license and active auto insurance coverage.
• Satisfactory results from criminal and driving record background checks.
• Must be a minimum of 21 years of age.
  
  

Bowen Health is an equal opportunity employer committed to fostering an inclusive, diverse and respectful workplace. We comply with all applicable laws, including the ADA and OSHA regulations, and provide reasonable accommodations for qualified individuals with disabilities. Safety is a priority for all employees.

Bowen Health prohibits discrimination based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or other protected statuses. Bowen Health is dedicated to creating opportunities for all employees to thrive and support our mission of compassionate care.