Field Service Instrumentation Technician

A U.S.-based arm of an international company is growing fast and adding a Field Service Instrumentation Technician to support its Pennsylvania customer base. This role is the heartbeat of the service operation: performing calibration, maintenance, troubleshooting, and field support on high-precision water-quality instrumentation used in power, semiconductor, pharmaceutical, and municipal water facilities. It’s hands-on, independent, and built for someone who owns their craft, communicates with confidence, and delivers an exceptional on-site customer experience. They want a technician who understands instrumentation, embraces travel, and can step into a role where precision and professionalism matter every day.

Field Service Instrumentation Technician Responsibilities

• Perform scheduled maintenance on company analyzers, including cleaning, calibration, component replacement, and full system checks
• Troubleshoot both company-manufactured and third-party water-quality instruments at customer locations
• Support new equipment installations and ensure seamless integration with customer PLC/SCADA systems
• Provide on-site guidance and training so customers understand and operate their equipment effectively
• Manage weekly travel schedules and communicate all arrival times directly with customers
• Prepare clear and accurate service reports following each trip
• Maintain travel logs and documentation for service activity and expenses
• Identify potential service contract needs and support upselling opportunities
• Represent the company with professionalism, technical accuracy, and strong customer rapport
• Travel throughout Pennsylvania and surrounding regions, including regular overnight stays
  
  

Field Service Instrumentation Technician Requirements

• Minimum 1 year of field-based technical experience
• 2 years of customer-facing interaction
• Instrumentation calibration experience is required regardless of industry
• 2 - 5 years of calibration experience
• Ability to diagnose mechanical, electrical, or analytical instrumentation issues
• Comfortable with frequent travel and independent work in the field
• Strong communication skills and a reliable customer-service mindset
• Valid driver’s license; ability to pass background and drug testing, including marijuana
• Degree not required if experience demonstrates technical proficiency
  
  

Benefits

• Commission opportunities for service contract referrals:
• Health insurance with employee-only premiums starting at $0
• 401(k) with employer match
• Generous PTO 9 paid holidays
• Company phone provided
• Mileage reimbursement at $0.70/mile, tax-free; rental cars, hotels, flights, and daily travel expenses covered
  
  

If you are a tech-forward problem solver who thrives in the field, communicates clearly with customers, and wants to build expertise with industry-leading water-quality instrumentation while supporting rapid expansion across the Pennsylvania region, apply now!