Field Service Instrumentation Technician

A U.S.-based arm of an international company focused on keeping water systems running clean, efficient, and in compliance is expanding its Austin footprint and hiring a Field Service Instrumentation Technician. This role will own the maintenance, calibration, troubleshooting, and customer support for world-class water-quality instrumentation used across power, semiconductor, pharmaceutical, and municipal water systems. This role blends hands-on technical work with real autonomy in the field: managing on-site service, solving problems in real time, and strengthening long-term customer relationships. They’re looking for a technician who thrives on travel, takes pride in precision, communicates well with customers, and knows their way around instrumentation calibration.

Field Service Instrumentation Technician Responsibilities

• Perform routine maintenance on company water-quality analyzers, including disassembly, cleaning, calibration, and sensor replacement
• Troubleshoot both company and third-party instrumentation at customer facilities
• Conduct installs and verify correct integration with customer PLC/SCADA systems
• Provide on-site customer training and ensure equipment is optimized for performance
• Manage weekly service schedules and communicate arrival times directly with customers
• Complete detailed service reports, typically at the end of weekly travel
• Maintain accurate travel logs and expense reporting
• Support sales opportunities by identifying service contract needs
• Represent Swan professionally and deliver high-quality customer experience
• Travel throughout Texas, primarily 1–3 hours from Austin, averaging 10–15 overnights per month
  
  

Field Service Instrumentation Technician Requirements

• 1 year of field experience in a technical or service-based role
• 2 years of customer-facing experience
• Instrumentation calibration experience is required regardless of industry
• 2 - 5 years of calibration
• Ability to troubleshoot mechanical, electrical, or analytical systems
• Comfortable with frequent travel, solo work, and independent scheduling
• Strong communication, professionalism, and customer service presence
• Valid driver’s license
• Ability to pass a drug test, which includes marijuana, and a background check
• Degree not required, experience is prioritized
  
  

Benefits

• Commission opportunities:
• Health benefits with employee-only premiums as low as $0
• 401(k) with company match
• Generous PTO 9 paid holidays
• Company phone
• Mileage reimbursement at $0.70/mile (pre-tax) or use of rental cars, depending on travel
• Hotels, flights, gas, and daily expenses covered by company card
  
  

If you love technical fieldwork, thrive on solving problems face-to-face with customers, and want to grow inside a stable, fast-expanding company whose technology leads the industry, we want to meet you! Apply now!