Service Desk Intern

Salary

$28.00 Hourly

Location

Boulder County, CO

Job Type

Hourly

Job Number

6723(ZZ6)

Department

Information Technology

Division

ITD ITE Information Technology

Opening Date

04/07/2026

Closing Date

4/21/2026 11:59 PM Mountain

FLSA

Non-Exempt

• Description
• Benefits
• Questions
  
  

Description

Boulder County Information Technology Department is seeking to hire 2 (two) Service Desk Interns. This position is an hourly, temporary position and can end at any time.

This position requires someone responsive, patient, and interested in technology. This role requires consistent communication with technology users and the comfort to ask for help from coworkers who may be more knowledgeable or have elevated access. The Service Desk Intern will assist with troubleshooting and replacing computers as incidents and requests come in to our ticketing system. Tickets must be responded to in a timely, professional manner. We work with a diverse group of coworkers, both internal in IT and the rest of County, and expect everyone to be treated respectfully.

This is an hourly, non-benefited position that will work 20-30 hours per week, Monday - Friday 8:00am - 4:30pm, depending on availability of applicants. This position will work out of 2025 14th St., Boulder, Colorado. Under Fair Labor Standards Act (FLSA) guidelines, this position is non-exempt (eligible for overtime).

Boulder County requires its employees to reside in the state of Colorado as of the first day of work.

Hiring Salary Range: $28.00 Hourly

Tentative Hiring Timeline

• Phone Screening: Week of April 27th
• First Round Interviews: Week of April 27th
• Reference Check: Week of April 27th
  
  

Boulder County employees may qualify for Public Service Loan Forgiveness (PSLF). Visit studentaid.gov for more information.

Examples of Duties

• Windows 11 and Office 365 troubleshooting and support
• Imaging workstations unique to different county departments
• Responding to voicemails and tickets
• Delivering, picking up, and installing workstation equipment at various county locations
• Working with other Service Desk staff to troubleshoot issues when there is a knowledge gap
• Gathering and documenting e-waste for pickup program
• Pulling hard drives from e-waste computers
• Communicating and developing relationships with fellow county staff in various departments
• Troubleshooting 2FA (two-factor authentication) issues or setting up new phones
• Performs related work, as required
• May be reassigned during emergency situations
  
  

Required Qualifications

PLEASE NOTE: When completing your application describe all relevant education and experience, as applications are assessed based on the required qualifications listed. Resumes and other attachments are not accepted in lieu of completed applications and will not be reviewed in the initial screening process. Any personally identifiable information (PII) such as name and address will be redacted from applications that meet the minimum screening requirements and are forwarded to the hiring manager. If the hiring manager selects you to advance in the hiring process, your attachments will then be shared with the hiring team.

Education & Experience

Boulder County is looking for well qualified candidates to fill our positions. Any combination of relevant education and experience is encouraged. In this position, we are looking for a minimum of:

• No formal education or experience is required
  
  

Driver's License

• Applicants must have a valid driver's license and a clean driving record
• Access to reliable transportation that is readily available for business use
• For more information regarding a clean driving record, please click here.
  
  

Background Check & Fingerprinting

• A job offer is contingent on passing a background investigation with fingerprinting
  
  

Special Requirements

• Applicants must be at least 18 years old as of first day of employment
  
  

Supplemental Information

Preferred Qualifications

• Experience with Windows 11 and Office 365
• Experience troubleshooting hardware and software
• Experience troubleshooting Windows profiles with Active Directory or Azure
  
  

Knowledge, Skills, & Abilities

• Familiarity with Windows operating systems, Office 365, 2FA, and ticketing systems
  
  

Boulder County is a workplace dedicated to supporting individuals and families of all types and to fostering a diverse, inclusive, and respectful environment for all employees. We prohibit unlawful discrimination against applicants and employees on the basis of race, color, religion, gender, gender identity, national origin, age, disability, socio-economic status, sexual orientation, genetic information, or any other status protected by applicable federal, state, or local law.

Along with offering competitive pay and a caring work environment, Boulder County offers hourly employees the following benefits:

• peace of mind for the future with PERA pension, PERA 401k, and Social Security retirement plans;
• ways to get around town with discounts on the RTD Eco Pass;
• paid medical leave;
• the opportunity to take charge of your well-being through a nationally-recognized wellness program.
  
  

01

Are you at least 18 years of age? (Required)

• Yes
• No
  
  

02

Do you have a valid driver's license, access to reliable transportation that is readily available for business use and clean driving record? (Required)

• Yes
• No
  
  

03

Do you have experience troubleshooting computer hardware and Microsoft software?

• Yes
• No
  
  

04

Do you have experience troubleshooting issues with Windows 11?

• Yes
• No
  
  

05

Do you have experience troubleshooting Office 365 applications?

• Yes
• No
  
  

06

Do you have experience troubleshooting Windows profiles with Active Directory or Azure?

• Yes
• No
  
  

07

One of our guiding values is around Inclusion. We value, respect, and support all individuals by being an inclusive, culturally responsive county government. What do you perceive as a challenge when working with a diverse workforce?

08

Please share an example that demonstrates your respect for people and their differences; how have you worked to understand the perspectives of others?

Required Question

Employer Boulder County

Address 2025 14th Street

Boulder, Colorado, 80302

Phone 303-441-3525

Website http://www.bouldercounty.org