What are the responsibilities and job description for the Clinic Medical Assistant Care Coordinator Non-Certified or Certified position at Bothwell Regional Health Center?
JOB SUMMARY:
The Medical Assistant Care Coordinator is responsible for patient care within the setting of the clinic environment. The Care Coordinator position also assist patient with managing their health care needs remotely (via telephone, or video calls). They are trained and capable of performing patient care for the age groups newborn to 105 years old.
The Medical Assistant Care Coordinator reports directly to the Director of Population Health.
QUALIFICATIONS:
- Education:
- High School graduate.
- Good customer service skills.
- Prefer graduate of a Medical Assistant program, but not required.
- Licensure/Certification:
- Certification as a medical assistant preferred.
- Basic Life Support (BLS) required.
- Work Experience:
- Minimum 1 year working as a medical assistant in a practice, preferred. Graduation from a medical assistant program may be substituted in lieu of the 1-year work experience.
RESPONSIBILITIES/JOB DUTIES:
- Take vital signs; obtain medical history, gives injections and immunizations as ordered by the clinic providers.
- Maintain required logs and information needed for quality control. Performs Medicare Annual Wellness (AWV).
- Work quality measures for improvement of patient care measures for MIPS/MACRA, HEDIS, individual payer source reports, registries in Meditech, and other resources to improve quality measures for the Medical Group, provider and patients.
4. Collaborates with clinic providers and staff to strengthen data quality, collection, analysis, and reporting of health information.
REQUIRED STAFF COMPETENCIES:
- Demonstrates support for organizational and departmental mission.
- Supports and demonstrates knowledge of the Strategic Plan and the Hospital Key
Initiatives.
- Fosters and promotes teamwork within department and the organization as a
whole.
- Works to resolves conflicts constructively and in a timely manner.
- Ability to communicate effectively and simply with every customer and co-
worker.
- Ability to display a positive, courteous and friendly attitude toward all contacts.
- Ability to build good relationships with others based upon a sustained effort of
mutual support toward common goals.
- Ability to exercise good judgment, reasoning and concentration to detail and to
take personal accountability for all actions in carrying out job duties.
- Is customer focused and committed to Quality and Process Improvement with a
strong desire to provide service excellence.
- Possesses and displays a strong knowledge and understanding of the standards of
practice for their position including, if and when applicable, commensurate computer skills; population specific and general competencies; organizational skills, time and project management.
- Possesses a vigorous and enthusiastic desire to learn and to grow both personally
and professionally, and to improve one's skills in order to deliver the best possible care for our customers.
12. Perform other duties as assigned.
WORKING CONDITIONS:.
- Exposed to all patient care elements.
- Must assist with lifting and moving of patients as needed.