What are the responsibilities and job description for the Guest Services Associate: Hospitality Support position at Botanica?
ABOUT:
Botanica, The Wichita Gardens is a botanical garden located in the Riverside neighborhood of Wichita, Kansas. Botanica opened in 1987 and welcomes hundreds of thousands of guests each year who visit for garden experiences, seasonal displays, festivals, concerts, private rentals, and signature events including the annual Tulip Festival and holiday light exhibition.
Botanica is a dynamic, community-focused organization where creating safe, welcoming, and memorable guest experiences is a top priority. Employees interact regularly with guests, volunteers, vendors, and fellow team members while helping maintain a beautiful public space enjoyed by visitors of all ages.
This is an hourly, part-time seasonal position averaging up to 30 hours per week. Starting pay is $15.30 per hour. Evening, weekend, and holiday availability is required. Seasonal employment opportunities may lead to consideration for future Public Safety, Facilities, Operations, or Event Services positions at Botanica.
DISTINGUISHING FEATURES OF WORK
This is a seasonal guest services position responsible for supporting Botanica's concessions, food service operations, special events, and guest experiences. Employees provide exceptional customer service while preparing and serving food and beverages, maintaining clean and organized work areas, and supporting hospitality operations throughout the gardens.
Work is performed under the supervision of designated management staff and requires the ability to work effectively in a fast-paced, public-facing environment.
EXAMPLES OF WORK PERFORMED
- Provide friendly and professional customer service to guests.
- Prepare and serve food and beverages in accordance with established procedures.
- Operate concession stands, beverage stations, and buffet service areas.
- Process guest purchases and handle cash and electronic transactions.
- Monitor and replenish food, beverages, condiments, and supplies.
- Assist with food preparation, setup, and service for events and rentals.
- Maintain cleanliness and sanitation of kitchens, concession areas, dining spaces, and equipment.
- Wash dishes, utensils, cookware, and service items as needed.
- Assist with opening, closing, setup, and breakdown procedures.
- Follow food safety, sanitation, and workplace safety requirements.
- Support special events, festivals, concerts, and private rentals.
- Perform other related duties as assigned.
REQUIREMENTS OF WORK
- Ability to provide excellent customer service in a hospitality environment.
- Ability to communicate effectively with guests, coworkers, volunteers, and supervisors.
- Ability to work evenings, weekends, holidays, and special events.
- Ability to stand for extended periods and perform routine physical tasks.
- Ability to lift and carry food, supplies, and equipment.
- Ability to work indoors and outdoors in varying weather conditions.
- Ability to maintain cleanliness, organization, and attention to detail.
- Ability to follow verbal and written instructions.
- An employee shall not pose a direct threat to the health or safety of other individuals in the workplace.
REQUIRED EXPERIENCE AND TRAINING
- High school diploma or equivalent preferred.
- Previous customer service, food service, hospitality, catering, concessions, or retail experience preferred.
- An equivalent combination of education, experience, and training may be considered.
- Must be legally authorized to work in the United States without sponsorship.
- Offers of employment are contingent upon satisfactory evaluation of a criminal record check.
PREFERRED QUALIFICATIONS
- Experience working in restaurants, concessions, catering, hospitality, or event venues.
- Food Handler Certification or ability to obtain certification.
- Experience working festivals, concerts, attractions, museums, zoos, or nonprofit organizations.
- Strong interpersonal skills and a positive, team-oriented attitude.
WHY WORK AT BOTANICA?
Join a team that helps create memorable experiences for thousands of guests each year. This position is ideal for individuals interested in hospitality, event operations, food service, tourism, recreation, and guest services while working in one of Wichita's most unique and beautiful destinations.
Job Types: Part-time, Temporary
Work Location: In person
Job Types: Part-time, Temporary
Pay: From $15.30 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $15