What are the responsibilities and job description for the Learning & Event Technology Specialist position at Boston University?
Location: Boston, MA
Duration: 9-Month Contract
Work Arrangement: Onsite
Industry: Higher Education / Educational Technology
Sigma Systems is seeking an experienced Learning & Event Technology Specialist to support a leading educational institution in downtown Boston, MA.
This position is ideal for an experienced AV/IT Support Specialist, Classroom Technology Specialist, Audiovisual Technician, or Educational Technology Support professional with hands-on experience supporting classroom technology, audiovisual systems, video conferencing, lecture capture, digital signage, and event technology.
The specialist will provide advanced technical support, installation, troubleshooting, maintenance, and training for classroom, meeting, and event technology systems. The role will also involve supporting technology projects, evaluating emerging solutions, maintaining technical documentation, and collaborating with IT teams to enhance the technology experience for faculty, staff, and students.
Key Responsibilities- Provide advanced technical support, troubleshooting, installation, repair, and maintenance for classroom, meeting, and event technology systems.
- Support audiovisual (AV) equipment, projectors, displays, sound systems, video conferencing, lecture capture, video streaming, and digital signage.
- Troubleshoot PC and Mac hardware, software, classroom applications, and presentation technology.
- Provide onsite, remote, phone, email, and walk-in technical support to faculty, staff, students, and event participants.
- Support high-profile university events, meetings, presentations, and classroom activities.
- Install, configure, test, and maintain audiovisual equipment and educational technology applications.
- Participate in technology projects involving lecture capture, video streaming, digital signage, classroom upgrades, and emerging technologies.
- Collaborate with IT teams on system design, equipment installations, upgrades, and technology integration.
- Develop technical documentation, standard operating procedures, user guides, and training materials.
- Deliver technical training to faculty, staff, student employees, and junior technical support personnel.
- Serve as a technical subject matter expert for assigned educational technology platforms and services.
- Assist with application administration, system configuration, user management, and troubleshooting.
- Mentor junior technical support staff and provide guidance to student employees.
- Prioritize service requests, resolve technical incidents, and ensure reliable technology support across campus.
- Hands-on experience providing advanced IT support, audiovisual support, or educational technology support.
- Experience troubleshooting classroom, conference room, meeting, and event technology systems.
- Strong knowledge of audiovisual (AV) equipment, including projectors, displays, microphones, speakers, and audio/video control systems.
- Experience supporting video conferencing, video streaming, lecture capture, or digital signage technologies.
- Experience troubleshooting Windows and/or Mac computers, hardware, and software.
- Knowledge of network-connected audiovisual equipment and technology integration.
- Strong technical troubleshooting, problem-solving, and customer service skills.
- Ability to manage multiple technical support requests and prioritize incidents effectively.
- Excellent communication skills and the ability to train and assist non-technical users.
- Ability to work independently and collaboratively with IT teams.
- Experience supporting educational technology in a university, college, or higher education environment.
- Experience with Learning Management Systems (LMS).
- Knowledge of audiovisual control systems, AV switching equipment, and sound reinforcement systems.
- Experience with lecture capture platforms, webcasting, video recording, and video production equipment.
- Experience with AV equipment installation, component-level troubleshooting, and repair.
- Experience serving as a technical lead, application administrator, or subject matter expert.
- Experience developing technical documentation, training materials, and standard operating procedures.
- Previous experience mentoring junior IT support specialists or student employees.
Audiovisual Support | AV Technician | IT Support | Educational Technology | Classroom Technology | Event Technology | AV/IT Support Specialist | Audio Visual Systems | Video Conferencing | Lecture Capture | Digital Signage | Video Streaming | Sound Reinforcement | Projector Support | Display Technology | AV Control Systems | Windows | Mac OS | Learning Management Systems (LMS) | Technical Troubleshooting | Hardware Support | Software Support | AV Installation | System Integration | Technical Training | Application Administration | Higher Education IT Support
Work Schedule- Primarily onsite in Boston, MA.
- Occasional or scheduled evening, weekend, and holiday work may be required.
- On-call availability may be required based on operational needs.
- Position: Learning & Event Technology Specialist
- Job ID: 3744
- Location: Boston, MA
- Duration: 9 Months
- Employment Type: Contract