What are the responsibilities and job description for the Customer Experience Professional position at Boston FAM | d.b.a. Furniture & ApplianceMart and Ashley?
Brief Description
Here at Ashley HomeStore, we're seeking highly motivated individuals with a passion for learning and a drive for success. If you fit that description, we invite you to apply for our Customer Experience Professional position.
As an Customer Experience Professional, you'll be an essential part of our team, providing exceptional customer service with efficiency and precision. Your responsibilities will include assisting customers at the service desk, answering inquiries over the phone, and handling all other customer interactions with a positive attitude and a keen attention to detail.
We're committed to providing a supportive and collaborative work environment where our employees can thrive both personally and professionally.
Who we are:
BostonFAM is not your typical retail furniture company. We're a employee-owned business that's committed to helping our customers create amazing rooms. But that's not all we do. We're also passionate about personal and professional development. We believe in empowering our employee-owners to reach their full potential by offering a supportive culture, one-on-one coaching, comprehensive training, and valuable resources. At BostonFAM, we know that when our team members thrive, our business thrives too.
Our success is built on the success of our employee-owners. We're proud to be a family of brands that includes Ashley Furniture, Ashley Outlets, and Furniture & Appliance Mart. But what really sets us apart is our unique company culture. We're not just a place to work - we're a community of individuals who are dedicated to helping each other achieve our dreams and goals.
What we offer:
We are looking for individuals with:
BostonFAM is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Here at Ashley HomeStore, we're seeking highly motivated individuals with a passion for learning and a drive for success. If you fit that description, we invite you to apply for our Customer Experience Professional position.
As an Customer Experience Professional, you'll be an essential part of our team, providing exceptional customer service with efficiency and precision. Your responsibilities will include assisting customers at the service desk, answering inquiries over the phone, and handling all other customer interactions with a positive attitude and a keen attention to detail.
We're committed to providing a supportive and collaborative work environment where our employees can thrive both personally and professionally.
Who we are:
BostonFAM is not your typical retail furniture company. We're a employee-owned business that's committed to helping our customers create amazing rooms. But that's not all we do. We're also passionate about personal and professional development. We believe in empowering our employee-owners to reach their full potential by offering a supportive culture, one-on-one coaching, comprehensive training, and valuable resources. At BostonFAM, we know that when our team members thrive, our business thrives too.
Our success is built on the success of our employee-owners. We're proud to be a family of brands that includes Ashley Furniture, Ashley Outlets, and Furniture & Appliance Mart. But what really sets us apart is our unique company culture. We're not just a place to work - we're a community of individuals who are dedicated to helping each other achieve our dreams and goals.
What we offer:
- Personal and Professional Development opportunities
- Employee Stock Ownership Plan (ESOP)
- Paid-Time Off
- Paid birthday holiday
- Paid Parental Leave
- Generous product discount
- 401K retirement plan with company match
- Health, Life, Dental, and Vision Insurance
- Long, short term disability insurance
- Fun company activities - involvement in the community!
- Warmly greet our customers and have a great conversation with them about their wants and needs in person and over the phone.
- Assist sales professionals answering incoming phone lines and assess caller’s needs.
- Work with the customer to determine payment form.
- Complete financing forms with the customer as needed.
- Process a sales transaction in all payment forms and explain all receipt information with the customer.
- Providing knowledge to our customers about products, taking and entering customer orders
- Troubleshoot and resolve customer issues and take details of customer complaints
- Schedule customers for pick-up and delivery.
- Process exchanges and returns.
We are looking for individuals with:
- The ability and willingness to work retail hours; including evenings, weekends, and some holiday
- Ability to work as a team, establishes priorities, and be professional.
- Ability to handle and resolve reoccurring problems.
- Ability to have an attitude that fosters a positive work environment.
- Must have excellent written and verbal communication skills.
- Must have keyboarding skills and basic Microsoft Word skills.
- Preferred but not required: 1-2 years retail experience and/or customer service experience
- The desire to be part of a fun and competitive environment
BostonFAM is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
