What are the responsibilities and job description for the Customer Experience Representative position at Delavan Holdings?
Description
We are a thriving RV dealership dedicated to providing memorable experiences for our customers. As we grow, we're looking for an energetic and creative Customer Experience Representative who will also handle all RV photography and manage our social media presence
Key Responsibilities
Required Skills & Qualifications:
We are a thriving RV dealership dedicated to providing memorable experiences for our customers. As we grow, we're looking for an energetic and creative Customer Experience Representative who will also handle all RV photography and manage our social media presence
Key Responsibilities
- Customer Experience
- Greet and assist customers in person, via phone, and through email.
- Guide prospective buyers through our RV inventory and answer product questions.
- Ensure a positive, welcoming environment throughout the entire customer journey.
- Assist with customer paperwork and scheduling appointments.
- Photography
- Take high-quality, appealing photos of all RVs for online listings and marketing purposes.
- Organize and catalog photos to ensure easy access and consistent presentation.
- Collaborate with the sales team to highlight unique features of each RV.
- Social Media & Digital Marketing
- Craft engaging posts featuring new arrivals, promotions, and dealership updates for platforms such as Facebook and Instagram.
- Respond to comments and messages promptly and professionally.
- Develop creative content ideas to drive engagement and increase our online following.
- Monitor analytics to track growth and adjust strategies as needed.
Required Skills & Qualifications:
- Strong interpersonal and communication skills.
- Experience in customer service or sales preferred.
- Basic photography skills (DSLR or high-resolution smartphone experience).
- Working knowledge of major social media platforms (Facebook, Instagram, etc.).
- Creative mindset with a flair for content creation.
- Ability to multitask and manage time efficiently.
- Attention to detail and organizational skills.
- Familiarity with photo editing tools is a plus.
- Competitive pay.
- Fun, collaborative team culture.
- Opportunities for growth and professional development.
- Employee discounts and perks.
- Comprehensive Medical, Dental & Vision