What are the responsibilities and job description for the Courier Service Operations Coordinator position at Boston Courier Inc?
We are looking for a reliable, organized, and proactive Courier Operations Coordinator to help manage daily courier operations and ensure deliveries are completed efficiently, accurately, and on time.
The ideal candidate is comfortable working in a fast-paced environment, coordinating multiple drivers and deliveries simultaneously, communicating with customers and couriers, and quickly resolving operational issues.
Key Responsibilities
- Coordinate daily courier and delivery operations.
- Assign deliveries and routes to couriers based on location, priority, availability, and workload.
- Monitor active deliveries and follow up on delays, or delivery issues. Make sure no deliveries are late.
- Communicate professionally with couriers, customers, clients, and internal teams.
- Provide couriers with accurate pickup and delivery instructions.
- Track delivery status and ensure orders are completed within required timeframes.
- Handle last-minute changes, cancellations, route adjustments, and other operational challenges.
- Troubleshoot delivery issues and identify practical solutions quickly.
- Maintain accurate records of deliveries, courier activity, and operational incidents.
- Assist with scheduling and courier coverage to ensure adequate staffing.
- Review delivery performance and report recurring operational issues.
- Ensure company procedures and customer service standards are consistently followed.
- Support management with daily operational reporting and administrative tasks.
Qualifications
- Previous experience in courier operations, dispatch, logistics, transportation, delivery coordination is preferred.
- Strong organizational and time-management skills.
- Excellent verbal and written communication skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Strong problem-solving and decision-making abilities.
- Comfortable working with computers, mobile applications, GPS/map systems, and operational software.
- Ability to remain calm and professional when dealing with unexpected issues.
- Strong attention to detail and accuracy.
- Ability to work independently as well as part of a team.
What We’re Looking For
We are looking for someone who takes ownership, communicates clearly, and enjoys solving problems. The successful candidate will be dependable, detail-oriented, and able to keep operations moving smoothly even when priorities change throughout the day.
What We Offer
- Competitive compensation
- Full-time employment
- Opportunity for growth within the operations team
- Fast-paced and collaborative work environment
- Training and support
- Opportunity to develop valuable experience in logistics and transportation
Schedule
Full-time 8am to 4:30pm
How to Apply
If you are organized, dependable, and enjoy coordinating people and logistics, we would like to hear from you. Please submit your resume and a brief summary of your relevant experience.
Pay: $20.00 - $25.00 per hour
Expected hours: No less than 40.0 per week
Work Location: In person
Salary : $20 - $25