What are the responsibilities and job description for the Support Site Lead position at Boston Associate Software Systems?
Requirements
• Bachelor’s degree in computer science, electronics engineering or other engineering or technical discipline is required.
• 5 years of experience; 8 years of additional relevant experience may be substituted for education.
• Previous experience in a supervisory role within IT service management or a related field.
• Strong understanding of customer relationship management principles and practices.
• Excellent communication and interpersonal skills.
• Proven ability to manage personnel and track performance metrics.
• Ability to identify and mitigate risks effectively.
• Well-versed in IT Service Management and customer relationship management.
• Experience with IT incident and service request ticketing systems, such as ServiceNow.
• Must possess oral and written communication skills to convey issues, reports, and other deliverables clearly and effectively.
Preferred Skills:
• ITIL Foundation certified or equivalent IT service management certified- preferred, or relevant experience.
• Located in the region for ease of travel to sites within the region when necessary.
Clearance requirement:
•
• Willing and able to get a Public Trust Suitability clearance