Customer Service Specialist

Description

Job Summary:

Serves as the point of contact for coordinating internal/external customer and supplier project-related needs and initiatives. Provides effective leadership and promotes good working relationships while continuously delivering world-class service.

Primary Job Duties:

· Adhere to the company’s Vision and Core Values.

· Adhere to and comply with the company’s handbook and company policies.

Sales Support:

· Work with existing customer base to identify sales and service opportunities for growth.

· Help identify, collect, and maintain information on past and potential customers’ requirements, budgets, and preferences as they relate to fuel business needs.

· Develop positive customer and supplier relationships to promote and secure long-term agreements.

· Maintain contract purchases, sales, and day trade opportunities and margins.

· Follow up with customers to verify the service and expectations are being met.

· Educate customers on purchasing options to maximize their fuel business through communication and education resources.

Customer Relationship Management

· Analyze potential customer leads to update sales staff in weekly meetings on status (in progress, open, closed).

· Assist in locating potential customers and creating routes for sales representatives to maximize efficiencies.

Supplier Relationship Management

· Communicate customer and carrier issues from the terminal to supplier representative(s) to allow for correct and quick loading.

· Resolve incorrect bill of ladings with suppliers and terminals to reduce loss.

· Inform supplier representatives of billing issues to ensure quick and correct cash flow within the company.

Pricing Analyst

· Customer, Supplier, Terminal, and Carrier liaison

· Discover and analyze pricing opportunities to increase margins and gallons.

System Administrator

· Maintain pricing structure and information in Fuel Buyer, E1, and QMS.

· Work as an administrator for supplier and terminal websites.

· Other duties as assigned.

Requirements

Qualifications/Preference:

Education:

· Bachelor’s degree in business, finance or a related field preferred.

Experience:

· 3-5 years of program management or process improvement experience in accounting, inventory, and billing preferred.

· Computer skills (Microsoft Office and proprietary and supplier databases)

· Previous account management experience preferred.

· Prior experience working with DTN, OPIS/AXXIS, E1, ACT, BERT, NuStar ISIS, Magellan ATLAS, JD Doyle, OTM preferred.

Certificate, Licenses, Registrations:

· Current Driver’s License required.

Knowledge, Skills and/or Abilities:

· Ability to read, write, and understand English required.

· Must be able to prioritize and plan work activities and work with tight deadlines while exercising attention to detail.

· Excellent communication and listening skills; verbal, written, and business.

· Ability to clearly define problems, identify potential solutions, and execute.

· Understanding and ability to use hard data and metrics to support decisions.

Other Essential Functions:

· Ability to have regular and consistent attendance at work.

· Perform job duties on-site at the company assigned.

· Specific vision abilities for this job include close, color, and peripheral vision, depth perception, and the ability to adjust focus required.