What are the responsibilities and job description for the Level II Technical Support (residential HVAC) position at Bosch Home Comfort USA?
Bosch Location
Wichita, KS
Fields of work
Others
Join as
Professional
Starting date
According to arrangement
Working time
Full-time
Legal entity
1048 JC Residential and Light Commercial LLC
Apply now
Recommend Job
Level II Technical Support (residential HVAC)
Job posted: 2026-01-06
JobID REF562J
What You Will Do:
As a Level II technical support within our Ducted Systems business, you will work with independent distributors and factory branches focused on Residential products, equipment, applications, and customer satisfaction.
This role is a key line of support for our customers and will be involved with the distributor, dealer and warranty personnel to provide that support. You will also have a full understanding of our products, the distribution channel partnership, and our business goals and strategies. Deliver support to assigned distributor partners related to factory quality concerns with specific process, procedures and product training through product management, technical services, and DS Academy team
Job Description Summary
Delivers and documents technical support solution on issues and escalates as necessary. Provides solutions to diverse technical problems and applications relating to digital control and building automation systems. Manages customer complaints and inquiries.
Your profile
Required
What we look for:
Equal Opportunity Employer, including disability / veterans
Welcome to Wichita, KS
The Bosch Home Comfort Group is a global provider of efficient heating, ventilation, and air conditioning (HVAC) solutions with an innovative product portfolio adapted to regional needs. Following the acquisition of the residential and light commercial HVAC business from Johnson Controls and the Johnson Controls-Hitachi Air Conditioning Joint Venture in August 2025, the company unites a comprehensive portfolio of global and regional brands, including Bosch, Buderus, Hitachi, and YORK®. The Bosch Home Comfort Group employs more than 25,000 people worldwide and has a strong market presence in America, Asia, and Europe / Middle East / Africa, with a global network of 33 production sites and 26 development centers (including minority interests). With the acquisition, the Bosch Home Comfort Group almost doubles in size to more than eight billion euros in sales.For more information Please Click here
Location benefits
Exchange with Colleagues around the world
Training Opportunities & Certifications
BeWell Program
YouTube
We provide videos via YouTube. For these videos to be shown, you first have to give your consent. If you consent, data will be transferred to YouTube, cookies will be used, and the Google DoubleClick advertising network will be contacted. This may trigger further data processing operations. It cannot be ruled out that data will also be transferred to countries outside the European Economic Area.
Welcome to Bosch
We Are Bosch.
At Bosch, we shape the future by inventing high-quality technologies and services that spark
enthusiasm and enrich people’s lives. Our areas of activity are every bit as diverse as our outstanding
Bosch teams around the world. Their creativity is the key to innovation through connected living,
mobility, or industry.
Let’s grow together, enjoy more, and inspire each other. Work
There are no upcoming events scheduled for the near future. Please check back later for updates.
Do you need technical support?
Please use our e-mail form at https://www.bosch.us/contact/.
Telephone
1(917) 421-7209
Do you need support during your application?
Contact us
Your new job is only a few clicks away
How to explore open opportunities at Bosch and information about the hiring process.
Find the right job offer
Start your search by selecting one or more criteria using the filter tab or use the key word search.
Click on the criteria to select them (multiple selections possible).
Next Steps:
Your search results will then be displayed. Click on individual search results to learn more about each opportunity.
The job ad provides more details about the opportunity and initial information on the location specific information. You can express your interest by clicking on the “Apply now” button. You will be directed to our application system.
There Are Various Ways To Submit Your Application:
After clicking “Continue”, you have the option to attach supporting documents to your application (i.e. cover letters). Individual files should not be larger than 10 MB.
Please read the Bosch privacy policy. You can apply after acknowledging that you have read and understand the privacy policy. Complete your application by clicking on “Submit”.
Bosch is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin or ancestry, age, disability, veteran status, genetic information, or any other protected class.
If you are selected for an interview, you will be contacted by our HR team on next steps.
You will have the opportunity to showcase your professional experience and learn more about Bosch.
"If you are selected for an interview, we will contact you to provide more information and guidance on the next steps and to arrange an interview meeting.
The interview will take place either virtually or on site to give us the opportunity to get to know you better and to answer any questions that you may have about our company."
Next Steps:
If you and Bosch are a perfect match, you will receive your employment contract.
Once you have received and accepted an offer of employment with Bosch, your assigned HR representative will guide you through the pre-onboarding process. This may include pre-employment screening, new hire paperwork, and company policies.
Next Steps:
After you have successfully passed the pre-employment screening process, you will coordinate with your HR representative to confirm your start date. Within the first couple of weeks of your start date, there will be many exciting events to help you integrate into Bosch.
We look forward to seeing you #WorkLikeABosch!
Wichita, KS
Fields of work
Others
Join as
Professional
Starting date
According to arrangement
Working time
Full-time
Legal entity
1048 JC Residential and Light Commercial LLC
Apply now
Recommend Job
Level II Technical Support (residential HVAC)
Job posted: 2026-01-06
JobID REF562J
- Bosch data privacy statement eRecruiting
- SmartRecruiters data privacy statement
What You Will Do:
As a Level II technical support within our Ducted Systems business, you will work with independent distributors and factory branches focused on Residential products, equipment, applications, and customer satisfaction.
This role is a key line of support for our customers and will be involved with the distributor, dealer and warranty personnel to provide that support. You will also have a full understanding of our products, the distribution channel partnership, and our business goals and strategies. Deliver support to assigned distributor partners related to factory quality concerns with specific process, procedures and product training through product management, technical services, and DS Academy team
Job Description Summary
Delivers and documents technical support solution on issues and escalates as necessary. Provides solutions to diverse technical problems and applications relating to digital control and building automation systems. Manages customer complaints and inquiries.
Your profile
Required
What we look for:
- Minimum High school diploma or GED and relevant technical experience
- Minimum 5 years in field service, sales, product engineering and/or related role.
- Minimum of 5 years' experience in a training role related to HVAC.
- Minimum of 5 years' experience in equipment selection and application, installation requirements, service and troubleshooting processes
- Demonstrated ability to communicate effectively across all levels of the organization, including presenting to groups and facilitating cross-functional discussions.
- Demonstrated ability with problem resolution skills, customer relationship management, meeting facilitation and management.
- Knowledge and experience with SAP, Salesforce and SAAS systems
- Experience implementing new technologies supporting technical services e.g. virtual support, instant messaging, training programs.
- Minimum experience of 5 years in technical services or call center software implementation roles.
- Strong and well-rounded business knowledge should include understanding of engineering, manufacturing, distribution channels, quality, financial, and information technology concepts
- Support key KPI tracking and improvement of Technical Services contact center activity.
Equal Opportunity Employer, including disability / veterans
- Bosch adheres to Federal, State, and Local laws regarding drug-testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date.
Welcome to Wichita, KS
The Bosch Home Comfort Group is a global provider of efficient heating, ventilation, and air conditioning (HVAC) solutions with an innovative product portfolio adapted to regional needs. Following the acquisition of the residential and light commercial HVAC business from Johnson Controls and the Johnson Controls-Hitachi Air Conditioning Joint Venture in August 2025, the company unites a comprehensive portfolio of global and regional brands, including Bosch, Buderus, Hitachi, and YORK®. The Bosch Home Comfort Group employs more than 25,000 people worldwide and has a strong market presence in America, Asia, and Europe / Middle East / Africa, with a global network of 33 production sites and 26 development centers (including minority interests). With the acquisition, the Bosch Home Comfort Group almost doubles in size to more than eight billion euros in sales.For more information Please Click here
Location benefits
Exchange with Colleagues around the world
Training Opportunities & Certifications
BeWell Program
YouTube
We provide videos via YouTube. For these videos to be shown, you first have to give your consent. If you consent, data will be transferred to YouTube, cookies will be used, and the Google DoubleClick advertising network will be contacted. This may trigger further data processing operations. It cannot be ruled out that data will also be transferred to countries outside the European Economic Area.
Welcome to Bosch
We Are Bosch.
At Bosch, we shape the future by inventing high-quality technologies and services that spark
enthusiasm and enrich people’s lives. Our areas of activity are every bit as diverse as our outstanding
Bosch teams around the world. Their creativity is the key to innovation through connected living,
mobility, or industry.
Let’s grow together, enjoy more, and inspire each other. Work
- Reinvent yourself: At Bosch, you will evolve.
- Discover new directions: At Bosch, you will find your place.
- Balance your life: At Bosch, your job matches your lifestyle.
- Celebrate success: At Bosch, we celebrate you.
- Be yourself: At Bosch, we value values.
- Shape tomorrow: At Bosch, you change lives.
There are no upcoming events scheduled for the near future. Please check back later for updates.
Do you need technical support?
Please use our e-mail form at https://www.bosch.us/contact/.
Telephone
1(917) 421-7209
Do you need support during your application?
Contact us
Your new job is only a few clicks away
How to explore open opportunities at Bosch and information about the hiring process.
- Find a job
Find the right job offer
Start your search by selecting one or more criteria using the filter tab or use the key word search.
Click on the criteria to select them (multiple selections possible).
Next Steps:
Your search results will then be displayed. Click on individual search results to learn more about each opportunity.
The job ad provides more details about the opportunity and initial information on the location specific information. You can express your interest by clicking on the “Apply now” button. You will be directed to our application system.
- Apply
There Are Various Ways To Submit Your Application:
- Upload your resume
- Apply using your LinkedIn or Indeed profile
- Enter your information manually
After clicking “Continue”, you have the option to attach supporting documents to your application (i.e. cover letters). Individual files should not be larger than 10 MB.
Please read the Bosch privacy policy. You can apply after acknowledging that you have read and understand the privacy policy. Complete your application by clicking on “Submit”.
Bosch is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin or ancestry, age, disability, veteran status, genetic information, or any other protected class.
- Application received
If you are selected for an interview, you will be contacted by our HR team on next steps.
You will have the opportunity to showcase your professional experience and learn more about Bosch.
- Interview
"If you are selected for an interview, we will contact you to provide more information and guidance on the next steps and to arrange an interview meeting.
The interview will take place either virtually or on site to give us the opportunity to get to know you better and to answer any questions that you may have about our company."
Next Steps:
If you and Bosch are a perfect match, you will receive your employment contract.
- Welcome to Bosch!
Once you have received and accepted an offer of employment with Bosch, your assigned HR representative will guide you through the pre-onboarding process. This may include pre-employment screening, new hire paperwork, and company policies.
Next Steps:
After you have successfully passed the pre-employment screening process, you will coordinate with your HR representative to confirm your start date. Within the first couple of weeks of your start date, there will be many exciting events to help you integrate into Bosch.
We look forward to seeing you #WorkLikeABosch!
Instructor II (Field) - KICT
ADACEL TECHNICAL SERVICES INC. -
Wichita, KS
Technical Support Specialist
Koch Business Solutions, LP -
Wichita, KS
Technical Support Specialist
Ideatek Telcom LLC -
Buhler, KS