What are the responsibilities and job description for the Technical Support Specialist position at Ideatek Telcom LLC?
We're small town techies, and Kansans, at heart. We want to see our communities thrive. Good hospitals, schools, booming businesses. If we can help make that happen with our fast internet, we are all about it. The thing is, we didn't get into broadband because we wanted to start a business in Kansas. We started a business because we wanted to provide broadband to Kansans. There's a difference. We're not a corporation, we're a small crew with huge aspirations. When you call us, you'll get a real person — a local — on the phone who cares about you and your community. And when you're ready for the fastest internet in the country, we'll come running.
We offer an inspiring environment with meaningful work, where employees are encouraged to think creatively, imagine the unthinkable and deliver the highest quality of service.
Opportunity:
Do you have a passion for customer service and problem solving? Our Internet Support team is seeking a team member that desires to help others and enjoys digging into details in order to solve problems Join our growing team and have the opportunity to work in a fast paced environment, where your ideas and your value matters
Training for this position will be working 8:00 am - 5:00pm for three months. After completion of training the normal shift will be 8:00 am - 5:00 pm OR 7:00 am - 4:00 pm. Some Saturdays and Sundays will be required (on rotation).
Location:
This position offers work location flexibility. Our teams are located in Buhler, KS and Fowler, KS.
Key Responsibilities:
- Listens to customer needs and is able to provide meaningful and timely solutions through troubleshooting Ideatek's services (i.e. wireless & fiber internet and phone)
- Delivers the highest level of customer service to Ideatek's existing customers
- Partners with internal teams to meet and exceed customer expectations
- Takes note of any themes and makes recommendations for process improvements
- Proactively follows up with customer as needed
- Exhibit interpersonal skills such as empathy, patience, and kindness on a daily basis
Desired Attributes:
- Strong desire and ability to solve technical problems.
- Track record of creative thinking in helping others
- Attention to detail
- Desire to deliver above and beyond expectations
- Natural curiosity; critical thinking skills
- Resourcefulness: ability to synthesize information from a variety of sources
- Ability to communicate technical information at a variety of levels, depending on the customer
Experience/Knowledge Required:
- Proven experience in a customer service role with technical support and troubleshooting.
- High school diploma or equivalent
- Ability to work a 8-5 or 7-4 shift and some weekends
- Experience working in a team environment
Preferences:
- Fluent in Spanish and English
- Experience in troubleshooting/problem solving
- Experience supporting Internet and phone technologies
This role is not eligible for Visa sponsorship.
This role is not eligible for relocation.
Salary and benefits commensurate with experience.
Equal Opportunity Employer.