What are the responsibilities and job description for the Customer Service Specialist position at Bosch Home Comfort USA?
Bosch Location
Fort Lauderdale, FL
(Hybrid)
Fields of work
Customer Service
Join as
Professional
Starting date
According to arrangement
Working time
Full-time
Legal entity
Bosch Thermotechnology Corp.
Apply now
Recommend Job
Customer Service Specialist
Job posted: 2026-03-12
JobID REF279917Z
The Customer Service Specialist serves as a key advocate for Bosch Thermotechnology customers across North America, delivering Tier 2 support that ensures a seamless, positive, and efficient experience. This role is central to enhancing our customer journey through personalized assistance, proactive communication, and modern support tools—including automation, self-service, and multi-channel live support.
Key Responsibilities
Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.
Equal Opportunity Employer, including disability / veterans
Welcome to Fort Lauderdale
At Bosch, we care; for you, our business, and our environment.
Let’s turn visions into reality. At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our areas of activity are every bit as diverse as our outstanding Bosch-teams around the world. Their creativity is the key to innovation through connected living, mobility or industry. Our responsibility goes far beyond ‘business’. We’re independent of stock markets and bound to the purpose of the Robert Bosch Foundation; our success directly benefits society, the environment, and future generations. Our promise to our associates is rock- solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference. Work .
Location benefits
Emergency travel assistance services
Associate discounts
Business travel accident insurance
Will preparation service
Employee Assistance Program (EAP)
Social and hobby clubs
Wellness Rooms
Smart work model
Child care discounts
Bosch Cafés / Bosch Market Café
Bosch Sites
Wellness incentives
YouTube
We provide videos via YouTube. For these videos to be shown, you first have to give your consent. If you consent, data will be transferred to YouTube, cookies will be used, and the Google DoubleClick advertising network will be contacted. This may trigger further data processing operations. It cannot be ruled out that data will also be transferred to countries outside the European Economic Area.
Welcome to Bosch
We Are Bosch.
At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our areas of activity are every bit as diverse as our outstanding Bosch teams around the world. Their creativity is the key to innovation through connected living, mobility, or industry.
Let’s grow together, enjoy more, and inspire each other. Work
There are no upcoming events scheduled for the near future. Please check back later for updates.
Do you need technical support?
Please use our e-mail form at https://www.bosch.us/contact/.
Telephone
1(917) 421-7209
Do you need support during your application?
Contact us
Your new job is only a few clicks away
How to explore open opportunities at Bosch and information about the hiring process.
Find the right job offer
Start your search by selecting one or more criteria using the filter tab or use the key word search.
Click on the criteria to select them (multiple selections possible).
Next Steps:
Your search results will then be displayed. Click on individual search results to learn more about each opportunity.
The job ad provides more details about the opportunity and initial information on the location specific information. You can express your interest by clicking on the “Apply now” button. You will be directed to our application system.
There Are Various Ways To Submit Your Application:
After clicking “Continue”, you have the option to attach supporting documents to your application (i.e. cover letters). Individual files should not be larger than 10 MB.
Please read the Bosch privacy policy. You can apply after acknowledging that you have read and understand the privacy policy. Complete your application by clicking on “Submit”.
Bosch is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin or ancestry, age, disability, veteran status, genetic information, or any other protected class.
If you are selected for an interview, you will be contacted by our HR team on next steps.
You will have the opportunity to showcase your professional experience and learn more about Bosch.
"If you are selected for an interview, we will contact you to provide more information and guidance on the next steps and to arrange an interview meeting.
The interview will take place either virtually or on site to give us the opportunity to get to know you better and to answer any questions that you may have about our company."
Next Steps:
If you and Bosch are a perfect match, you will receive your employment contract.
Once you have received and accepted an offer of employment with Bosch, your assigned HR representative will guide you through the pre-onboarding process. This may include pre-employment screening, new hire paperwork, and company policies.
Next Steps:
After you have successfully passed the pre-employment screening process, you will coordinate with your HR representative to confirm your start date. Within the first couple of weeks of your start date, there will be many exciting events to help you integrate into Bosch.
We look forward to seeing you #WorkLikeABosch!
Fort Lauderdale, FL
(Hybrid)
Fields of work
Customer Service
Join as
Professional
Starting date
According to arrangement
Working time
Full-time
Legal entity
Bosch Thermotechnology Corp.
Apply now
Recommend Job
Customer Service Specialist
Job posted: 2026-03-12
JobID REF279917Z
- Bosch data privacy statement eRecruiting
- SmartRecruiters data privacy statement
The Customer Service Specialist serves as a key advocate for Bosch Thermotechnology customers across North America, delivering Tier 2 support that ensures a seamless, positive, and efficient experience. This role is central to enhancing our customer journey through personalized assistance, proactive communication, and modern support tools—including automation, self-service, and multi-channel live support.
Key Responsibilities
- Provide elevated customer support by using strong problem-solving and communication skills to quickly understand concerns, resolve issues, and reduce customer effort.
- Support Tier 1 agents by handling escalated questions about product and part selection, pricing, availability, order status, and any inquiries requiring deeper expertise.
- Oversee customer orders from entry to delivery, ensuring accuracy, clarity, and timely communication throughout the process.
- Identify opportunities to improve the customer experience by suggesting process enhancements and sharing customer insights with leadership.
- Strengthen customer relationships by maintaining an advanced understanding of Bosch Thermotechnology products, services, and tools to deliver confident, knowledgeable service.
- Uphold high service standards by following established guidelines for call quality, communication clarity, and order accuracy.
- Collaborate across teams to support sales opportunities, improve customer satisfaction, and ensure a unified service experience.
- Perform additional duties as needed to provide best-in-class customer service.
- Minimum of 3 years in a customer support role such as contact center, inside sales, or account management.
- Strong computer skills, including navigating multiple systems and screens at once.
- At least 3 years’ experience with Microsoft Office (Word, Excel, PowerPoint).
- Experience using remote communication tools (e.g., Skype, Teams).
- High school diploma required; college degree preferred.
- Strong problem-solving, critical-thinking, and initiative-taking abilities.
- Self-driven and able to resolve issues with a positive, customer-focused approach.
- Strong analytical skills with the ability to propose effective solutions.
- Demonstrated patience, empathy, and professionalism when interacting with customers.
- Positive attitude with a commitment to team and individual goals.
- Excellent verbal and written communication skills.
- Experience in HVAC or hydronic heating is a plus.
- Experience with SAP preferred.
- Comfortable working in a dynamic environment and contributing to continuous improvement.
- Working proficiency in French, Spanish, and/or Portuguese is a plus.
Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.
Equal Opportunity Employer, including disability / veterans
- Bosch adheres to Federal, State, and Local laws regarding drug-testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date.
Welcome to Fort Lauderdale
At Bosch, we care; for you, our business, and our environment.
Let’s turn visions into reality. At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our areas of activity are every bit as diverse as our outstanding Bosch-teams around the world. Their creativity is the key to innovation through connected living, mobility or industry. Our responsibility goes far beyond ‘business’. We’re independent of stock markets and bound to the purpose of the Robert Bosch Foundation; our success directly benefits society, the environment, and future generations. Our promise to our associates is rock- solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference. Work .
Location benefits
Emergency travel assistance services
Associate discounts
Business travel accident insurance
Will preparation service
Employee Assistance Program (EAP)
Social and hobby clubs
Wellness Rooms
Smart work model
Child care discounts
Bosch Cafés / Bosch Market Café
Bosch Sites
Wellness incentives
YouTube
We provide videos via YouTube. For these videos to be shown, you first have to give your consent. If you consent, data will be transferred to YouTube, cookies will be used, and the Google DoubleClick advertising network will be contacted. This may trigger further data processing operations. It cannot be ruled out that data will also be transferred to countries outside the European Economic Area.
Welcome to Bosch
We Are Bosch.
At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our areas of activity are every bit as diverse as our outstanding Bosch teams around the world. Their creativity is the key to innovation through connected living, mobility, or industry.
Let’s grow together, enjoy more, and inspire each other. Work
- Reinvent yourself: At Bosch, you will evolve.
- Discover new directions: At Bosch, you will find your place.
- Balance your life: At Bosch, your job matches your lifestyle.
- Celebrate success: At Bosch, we celebrate you.
- Be yourself: At Bosch, we value values.
- Shape tomorrow: At Bosch, you change lives.
There are no upcoming events scheduled for the near future. Please check back later for updates.
Do you need technical support?
Please use our e-mail form at https://www.bosch.us/contact/.
Telephone
1(917) 421-7209
Do you need support during your application?
Contact us
Your new job is only a few clicks away
How to explore open opportunities at Bosch and information about the hiring process.
- Find a job
Find the right job offer
Start your search by selecting one or more criteria using the filter tab or use the key word search.
Click on the criteria to select them (multiple selections possible).
Next Steps:
Your search results will then be displayed. Click on individual search results to learn more about each opportunity.
The job ad provides more details about the opportunity and initial information on the location specific information. You can express your interest by clicking on the “Apply now” button. You will be directed to our application system.
- Apply
There Are Various Ways To Submit Your Application:
- Upload your resume
- Apply using your LinkedIn or Indeed profile
- Enter your information manually
After clicking “Continue”, you have the option to attach supporting documents to your application (i.e. cover letters). Individual files should not be larger than 10 MB.
Please read the Bosch privacy policy. You can apply after acknowledging that you have read and understand the privacy policy. Complete your application by clicking on “Submit”.
Bosch is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin or ancestry, age, disability, veteran status, genetic information, or any other protected class.
- Application received
If you are selected for an interview, you will be contacted by our HR team on next steps.
You will have the opportunity to showcase your professional experience and learn more about Bosch.
- Interview
"If you are selected for an interview, we will contact you to provide more information and guidance on the next steps and to arrange an interview meeting.
The interview will take place either virtually or on site to give us the opportunity to get to know you better and to answer any questions that you may have about our company."
Next Steps:
If you and Bosch are a perfect match, you will receive your employment contract.
- Welcome to Bosch!
Once you have received and accepted an offer of employment with Bosch, your assigned HR representative will guide you through the pre-onboarding process. This may include pre-employment screening, new hire paperwork, and company policies.
Next Steps:
After you have successfully passed the pre-employment screening process, you will coordinate with your HR representative to confirm your start date. Within the first couple of weeks of your start date, there will be many exciting events to help you integrate into Bosch.
We look forward to seeing you #WorkLikeABosch!