What are the responsibilities and job description for the Heavy Equipment Service Advisor position at Border Equipment?
Job Overview
The ideal candidate will report to the Service Manager and will act as the primary liaison between customers and the department to ensure customer satisfaction and effectively communicate about all maintenance and repairs.
Key Responsibilities
- Customer service skills, ability to listen to customer concerns and document requested services accurately.
- Schedule service appointments related to repairs and preventative maintenance.
- Upsell by suggesting service or maintenance upcoming.
- Communicate with Vendors in a professional manner.
- Communicate with technicians related to repairs and timelines of completion.
Qualifications
- Minimum of 1 year in related field.
- Positive attitude and work ethic.
- Ability to work well with others as a team in a fastpaced environment
- Ability to multitask
- Strong organizational skills
- Ability to prioritize
- Computer skills, proficiency in Keystone, DIS (a plus), Word, Excel and general multi phone lines.
This is a full-time position that offers competitive pay, health, dental and vision benefits along with a 401(k) plan and paid time off!
Work Hours: Monday – Friday 8AM-5PM
In summary, a Service Advisor ensures smooth communication between the Service Manager, Customer and technicians, provides professional guidance regarding repairs and maintenance, and helps drive customer satisfaction and loyalty in the heavy equipment industry.
Apply online or in person