Quality Assurance Manager

We’re on the Moo-ve with new opportunities!!  And you know, if it’s Borden, it’s got to be good! 

At Borden Dairy, we’ve embraced the “Glass Half Full” mindset since 1857.  Guided by our beloved mascot, Elsie, we spread joy and optimism to American families everywhere. Our mission is simple: to be the best-in-class dairy brand in every market we serve.  As we look to the future, Borden is entering an exciting phase — reintroducing Elsie to a new generation and reaffirming our commitment to quality, tradition, and community. 

Join Elsie’s Herd today! 

POSITION SUMMARY 

Borden Dairy is seeking a people-oriented and quality-focused professional to join our team as a Quality Assurance Manager. In this dynamic role, you will be responsible and accountable for the coordination and direction of all laboratory activity toward the achievement of maximum efficiency of operations with assurance of producing quality products in a safe and sanitary work environment. 

JOB RESPONSIBILITIES 

• Plan, assign, and direct work to ensure efficient production, testing, and compliance while maintaining cost-effectiveness and quality standards. 
• Build and lead a high-performing quality team, aligning with the company’s profitability, goals, and vision while ensuring compliance with NCIMS laboratory certification, company policies, and local regulations. 
• Implement, maintain, and audit quality systems, and enforce company standards across the facility. 
• Ensure regulatory compliance, acting as the Quality and Food Safety Advisor for projects and daily operations while managing regulatory and third-party audits. 
• Maintain an effective inventory control program, supporting material needs for laboratory operations. 
• Analyze lab results and customer/consumer complaints, identifying and communicating quality issues and trends. 
• Oversee the pest control program, ensuring adherence to safety and quality standards. 
• Provide quality and food safety training, equipping plant personnel with essential knowledge. 
• Drive process consistency and cross-functional collaboration, utilizing Continuous Improvement methodology to enhance efficiency and cost-effectiveness. 
• Develop and maintain strong partnerships with the supply chain leadership team. 
• Collaborate with functional departments to achieve business unit goals in safety, service, cost, and personnel management. 
• Supervise assigned workgroups, ensuring effective selection, retention, and performance management of laboratory employees. 
• Benchmark and establish performance targets to optimize laboratory operations and personnel efficiency. 
• Understand go-to-market strategies, considering customer demands, manufacturing capabilities, and storage capacities. 
• Maintain a clean, sanitary, and safe work environment, upholding Good Manufacturing Practices and Standard Operating Procedures. 
• Enforce safety and security policies, ensuring strict adherence to company guidelines. 
• Require appropriate personal protective equipment (PPE)at all times for workplace safety. 
• Commit to food safety and quality system compliance, meeting all regulatory, customer, and Safe Quality Foods (SQF) requirements. 

QUALIFICATIONS 

• Bachelor’s degree in related discipline required, or equivalent work experience.
• Minimum three (3) years of Laboratory Management experience in food/beverage, consumer products, or manufacturing industry required. 
• Must be HACCP and SQF certified 
• Demonstrated knowledge of analytical testing methodologies and Statistical Process Control. 
• Capacity to solve problems through creative, innovative solutions and challenge traditional methods of accomplishing tasks and removing obstacles. 
• Ability to analyze and interpret complex sets of data and make business recommendations based on analysis. 
• Advanced knowledge and experience with regulatory body compliance, and manufacturing operations required. 
• Excellent oral and written communication skills with the ability to build consensus and foster positive relationships in order to drive company strategy and efficient methods in achieving the lowest landed cost possible. 
• Excellent interpersonal skills with the ability to interact effectively with all levels of the organization and in a variety of cultures. 

PHYSICAL DEMANDS 

• Must be able to walk or stand for a continuous period 
• Must be able to work in a cold and damp environment 
• Able to lift up to 50 pounds on an occasional basis 
• Position requires occasional reaching, climbing, pulling, stooping, bending, and kneeling 

EOE Vet/Disability

Borden Dairy is proud to be an Equal Opportunity Employer. We actively seek to recruit, hire, and promote qualified individuals from all backgrounds, including women, minorities, veterans, and individuals with disabilities.

In accordance with the Americans with Disabilities Act (ADA), Borden Dairy provides reasonable accommodations to qualified individuals with disabilities to ensure equal access to employment opportunities without imposing undue hardship on Borden Dairy. If you require an accommodation during the application process or while employed, please contact Human Resources at HR.HQ@bordendairy.com for assistance.