What are the responsibilities and job description for the Call by Call Manager / Service Manager position at Boost Air and Plumbing?
HVAC Call by Call Manager / Service Manager
Location: Arlington, TX
Company: Boost Air Heating & Cooling
Pay: Competitive Base Pay Performance Bonus on Service Department Revenue
Join a growing organization with over 260 five-star reviews. Family-owned and operated — no private equity. Here, you’re treated as a human, not a number.
Boost Air Heating & Cooling is hiring a Call by Call Manager / Service Manager to support our service technicians and drive department growth.
This is a hands-on leadership role where you’ll provide real-time technical support to techs in the field while helping customers make informed repair vs. replacement decisions.
What You’ll Be Doing:
- Assist technicians in real-time with diagnostics and troubleshooting via phone or remote support
- Help technicians present clear repair vs. replace options to customers
- Oversee call flow, assist with technician routing strategy - right call - right tech, and efficient completion of service calls
- Coach and develop service technicians on technical skills and customer communication
- Monitor service department performance and revenue goals
- Work directly with ownership to improve processes and grow the service department
Who This Role Is For:
- Strong technical HVAC knowledge with 5 years of field service experience
- Excellent people skills — able to coach technicians and communicate clearly with customers
- Experience helping present repair vs. replacement options and closing sales opportunities
- Proven ability to diagnose complex issues remotely and guide techs to solutions
- Organized, decisive, and comfortable in a fast-paced environment
- Bonus: Experience with ServiceTitan or similar software
Who This Role Is NOT For:
- Purely administrative candidates without strong technical HVAC knowledge
- Technicians who prefer working alone without mentoring others
- Anyone uncomfortable making real-time decisions or holding a team accountable
What You’ll Get:
- Competitive base pay performance bonus tied directly to service department revenue
- Paid time off
- Opportunity to make a major impact in a growing, family-owned company
- A supportive environment where your technical expertise and leadership are valued
How to Apply:
Apply through Indeed.
Be prepared to answer:
- How many years of HVAC service experience do you have?
- Tell us about your experience assisting technicians with diagnostics and presenting repair vs. replace options.
- What is your experience level with ServiceTitan (or similar software)?
Pay: From $50,000.00 per year
Benefits:
- Paid time off
Work Location: In person
Salary : $50,000