Patient Admitting Specialist

Boone Memorial Health is seeking a friendly, organized, and customer-focused Patient Admitting Specialist (PAS) to serve as the first point of contact for our patients and visitors. This position plays a vital role in creating a positive patient experience while supporting providers and clinical staff through efficient registration, scheduling, and administrative services.

If you enjoy helping others, thrive in a fast-paced healthcare environment, and have excellent communication and organizational skills, we encourage you to apply.

Job Summary

The Patient Admitting Specialist (PAS) serves as the first point of contact for patients, visitors, and healthcare providers, helping create a positive and welcoming experience while ensuring efficient patient registration and scheduling processes. This position is responsible for coordinating administrative and clerical functions, maintaining accurate patient records, verifying insurance and billing information, scheduling appointments, and supporting the delivery of quality patient care.

Essential Functions

As a Patient Admitting Specialist, you will:

• Welcome patients, visitors, and staff in a professional and courteous manner.
• Answer incoming phone calls and direct calls appropriately.
• Register patients accurately according to established procedures.
• Assist patients with completing registration, insurance, and other required forms.
• Verify and update patient demographic and insurance information.
• Schedule patient appointments and maintain provider schedules.
• Coordinate patient flow to ensure appointments run smoothly and efficiently.
• Obtain medical records and reports as requested by healthcare providers.
• Collect co-pays and patient payments.
• Maintain patient records while ensuring confidentiality and HIPAA compliance.
• Respond to requests for information in a timely and professional manner.
• Assist with mail distribution, office inventory, and clerical support tasks.
• Maintain a clean, organized, and welcoming reception area.
• Perform additional administrative duties as assigned.

Skills, Qualifications, and Competencies 

Required Qualifications

• High School Diploma or equivalent.
• Strong customer service and communication skills.
• Excellent organizational and time-management abilities.
• Attention to detail and accuracy.
• Ability to multitask in a busy healthcare environment.
• Proficiency with Microsoft Office and basic computer applications.

Preferred Qualifications

• One (1) year or more of customer service, patient registration, or healthcare office experience.
• Previous experience working in a medical office, clinic, or hospital setting.

Physical Requirements

• Prolonged periods of sitting and working on a computer.
• Ability to occasionally lift up to 25 pounds.

Equal Opportunity Employer

Boone Memorial Health is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and do not discriminate based on race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, military status, sexual orientation, gender identity or expression, or any other status protected by applicable federal, state, or local law.