What are the responsibilities and job description for the Experienced Assistant General Manager-Strategic Operations position at boon hotel spa?
Description
We are looking for an experienced Assistant General Manager to oversee the daily operations of our boutique hotel as well as provide strategic direction. You will plan and supervise the activities of a diverse workforce to ensure the smooth and profitable running of the business.
It is important for the AGM to be involved in all aspects of the hotel operations. You will be just as responsible for dealing with complaints, as for strategizing and preparing reports. You will be a key person of reference for employees and guests as well as external vendors.
The Assistant General Manager must be able to guide the employees to work as a well-functioning team. Therefore, the ideal candidate will be a team player and an effective leader, able to set examples and foster a climate of cooperation. (this is a great paragraph!)
The goal is to drive revenue and create a seamless operation with best practices and building employee morale and commitment.
Responsibilities:
- Supervise work at all levels at the hotel (reception, housekeeping, maintenance employees, event staff etc.) and set clear objectives
- Plan activities and allocate responsibilities to achieve the most efficient operating model
- Oversee revenue management, manage budgets/expenses, analyze and interpret financial information and monitor sales and profits
- Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services
- Communicate with all guests throughout their stay at the hotel (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
- Deal with maintenance issues, shortages in staff or equipment, renovations etc.
- Collaborate with external parties such as suppliers, travel agencies, group bookings, event/conference planners etc.
- Coordinate corporate and group events from the inquiry stage through execution
- Creates schedule for all hotel employees
- Assists in payroll coordination
- Inspect facilities regularly and enforce strict compliance with health and safety standards
Requirements
- Proven experience in hotel management or relevant role
- Fluency in English; knowledge of other languages is a plus
- Understanding of all hotel management best practices and relevant laws and guidelines
- Working knowledge of MS Office, Google Suites and Property Management Software (PMS) is required
- Excellent customer service skills as well as a business mindset
- Demonstrable aptitude in decision-making and problem-solving
- Reliable with an ability to multi-task and work well under pressure
- Outstanding leadership skills and a great attention to detail
- Can communicate effectively with upper management
- Minimum 2-years equivalent experience in an upscale hospitality environment required
- Educational requirements preferred include degree in Business Administration, Hotel/Hospitality Management or relevant field