What are the responsibilities and job description for the Lead position at Books-a-Million, Inc.?
Lead (BAM)
Job Description
A Lead is considered the product expert for their store. They are responsible for sharing product and trend knowledge with associates and management to best serve customers and help with the training and development of associates.
Roles and Responsibilities
- Demonstrates product knowledge and expertise in store processes and policies.
- Awareness of store inventory and trends.
- Oversees the day-to-day merchandising.
- Facilitates the processing of weekly truck shipments in a timely and accurate manner.
- Assists Managers with the training and development of Associates.
- Creates features as assigned by Manager.
- Maintains store conditions according to company standards.
- Successfully promotes all Company initiatives when interacting with customers.
- Provides the highest level of customer service to each customer.
- Monitors and maintain assigned area’s cleanliness, providing a clean workplace which includes dusting, vacuuming, cleaning restrooms, and assisting in the general maintenance of the building.
- Performs other duties as assigned.
Core Competencies
- Strong verbal and written communication skills
- Action Orientation
- Interpersonal Skills
Qualifications and Education Requirements
- High school diploma or equivalent
- Customer service experience
- Knowledgeable about product
- 18 years of age or older
- Successful completion of all background screenings
Preferred Skills
- Computer and cash register skills
Physical and Environmental Requirements
- Must be able to stand and walk for extended periods of time
- Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities
- Must be able to lift or team lift objects up to 50 lbs., with or without assistance
- Must be able to communicate using speech, sight, and sound with or without an assistive device
- Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job