What are the responsibilities and job description for the Customer Service Team Member position at Bookkeeping Plus?
The Customer Service Team Member plays a key role in delivering excellent support to customers primarily through email and phone channels. This position involves managing customer inquiries, resolving issues efficiently, processing orders accurately, and maintaining clear follow-up communication. The role emphasizes teamwork, attention to detail, and strong communication skills to ensure customer satisfaction without the need for handling escalated complaints or specific CRM software.
Responsibilities
- Engage with customers via email and phone to address inquiries
- Resolve customer issues promptly and accurately
- Process orders and maintain accurate data entry
- Demonstrate comprehensive product knowledge to assist customers
- Conduct follow-up communication to ensure customer satisfaction
- Collaborate effectively within the customer service team
Required Qualifications
- Strong communication skills
- Proficiency in data entry
- Ability to multitask efficiently
- High attention to detail
- Teamwork and collaboration
- Computer skills
Preferred Qualifications
- Experience in customer service
Pay: $18.00 - $23.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Vision insurance
Work Location: In person
Salary : $18 - $23