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Macmillan
SalesFull Time
Location Kansas City, MO
Posted August 21, 2026
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Job Description
Every renewal season, instructors and institutions decide whether to keep using Macmillan Learning's materials and that decision usually comes down to a relationship, not a reminder email.
As an Account Manager, you'll own that relationship for a portfolio of accounts. You'll get to know what each customer is actually trying to accomplish, keep ahead of renewal risk instead of reacting to it, and find real opportunities to grow how they use our products, not just close a transaction. You'll work closely with Sales, Customer Success, and Customer Support so that from the customer's side, it feels like one coordinated team, not a series of handoffs.
About The Company
Macmillan
publisher
New York, NY
Macmillan Publishers is the U.S. trade company that is part of the Holtzbrinck Publishing Group, a large family-owned group of media companies headquartered in Stuttgart, Germany.
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Find Your Next Book Publishing Role
Create a personalized feed of book industry opportunities and track your progress.
Create a free account
Get Started
Sign in
Apply Now →
Save Job
Find Your Next Book Publishing Role
Create a personalized feed of book industry opportunities and track your progress.
Create a free account
Every renewal season, instructors and institutions decide whether to keep using Macmillan Learning's materials and that decision usually comes down to a relationship, not a reminder email.
As an Account Manager, you'll own that relationship for a portfolio of accounts. You'll get to know what each customer is actually trying to accomplish, keep ahead of renewal risk instead of reacting to it, and find real opportunities to grow how they use our products, not just close a transaction. You'll work closely with Sales, Customer Success, and Customer Support so that from the customer's side, it feels like one coordinated team, not a series of handoffs.
Every renewal season, instructors and institutions decide whether to keep using Macmillan Learning's materials and that decision usually comes down to a relationship, not a reminder email.
As an Account Manager, you'll own that relationship for a portfolio of accounts. You'll get to know what each customer is actually trying to accomplish, keep ahead of renewal risk instead of reacting to it, and find real opportunities to grow how they use our products, not just close a transaction. You'll work closely with Sales, Customer Success, and Customer Support so that from the customer's side, it feels like one coordinated team, not a series of handoffs.