What are the responsibilities and job description for the Support Associate position at Bonnycastle Appliance & TV?
Job Summary
Bonnycastle Appliance & TV is seeking a dependable, detail-oriented, and service-focused Appliance Repair Support Associate to assist with appliance repair and service operations. This role supports technicians with appliance inspections, basic troubleshooting, repair preparation, tools and parts organization, service calls, and professional customer assistance.
Responsibilities
- Assist technicians with inspecting household appliances for repair and service needs.
- Support basic troubleshooting and appliance diagnostics as directed.
- Assist with appliance repairs, maintenance, installations, and service calls.
- Prepare tools, replacement parts, equipment, and materials for scheduled service jobs.
- Safely use basic hand tools and service equipment according to instructions.
- Assist with removing, replacing, and installing appliance components as needed.
- Follow repair procedures, manufacturer guidelines, and workplace safety standards.
- Help test appliances after service to support proper operation.
- Maintain clean, organized, and safe work areas.
- Handle tools, parts, equipment, and customer property carefully and professionally.
- Assist with loading, unloading, labeling, and organizing service equipment and appliance parts.
- Communicate parts, equipment, and service needs to technicians or supervisors.
- Document completed service tasks and report repair-related information accurately.
- Provide courteous and professional assistance to customers during service visits.
- Help maintain organized inventory of tools, parts, and service supplies.
- Keep service vehicles, tools, and equipment organized when assigned.
- Report damaged equipment, missing parts, maintenance needs, or safety concerns promptly.
- Perform other appliance repair and service support duties as assigned.
Qualifications
- Previous appliance repair, maintenance, mechanical, electrical, technical, retail, or service experience is preferred but not required.
- Basic familiarity with hand tools and service equipment is helpful.
- Willingness to learn appliance repair, maintenance, and troubleshooting procedures.
- Dependable, detail-oriented, and responsible work habits.
- Strong communication and customer service skills.
- Ability to follow technical instructions, safety procedures, and manufacturer guidelines.
- Comfortable working independently and as part of a service team.
- Good problem-solving and organizational skills.
- Comfortable working with appliance parts, tools, equipment, and service materials.
- Reliable attendance and punctuality.
- Ability to perform hands-on tasks and light physical work.
- Professional and courteous attitude when interacting with customers and coworkers.
Benefits
- Full-Time / Part-Time opportunities.
- Competitive compensation.
- On-the-job training and hands-on technical experience.
- Supportive and team-oriented work environment.
- Opportunities to develop appliance repair and service skills.
- Opportunities for professional growth and advancement.
- Practical experience in appliance service and retail operations.
About Bonnycastle Appliance & TV
Bonnycastle Appliance & TV provides appliance and home product services with a focus on customer assistance, product support, organized operations, and appliance service needs. The team works to provide dependable service and professional customer support throughout the service process.
Pay: $19.88 - $21.05 per hour
Expected hours: 42.0 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Fuel card
- Health insurance
- Paid time off
- Paid training
- Professional development assistance
- Relocation assistance
- Safety equipment provided
- Tools provided
- Vision insurance
Work Location: In person
Salary : $20 - $21