What are the responsibilities and job description for the Office Support Associate position at Millennium Events and Floral LLC?
Position Overview
Millennium Events and Floral is a full-service event company producing exceptional corporate events, weddings, and celebrations. Our reputation is built on professionalism, reliability, meticulous attention to detail, and an unwavering commitment to client-focused service.
We are seeking a friendly, highly organized, and dependable Customer Service Representative to serve as the first point of contact for clients and to provide essential administrative and operational support. This position plays a critical role in maintaining clear communication, accurate event documentation, and a positive client experience from initial inquiry through event execution. The ideal candidate thrives in a fast-paced environment, demonstrates strong organizational discipline, and consistently represents the company with professionalism and care.
Key Responsibilities
Client & Administrative Support
Greet clients warmly and professionally, creating a positive and welcoming first impression of the company- Answer incoming phone calls and respond to general inquiries, gathering accurate and detailed information regarding client needs
- Take clear, thorough messages and distribute information promptly to appropriate team members
- Prepare and send professional email correspondence to clients, vendors, and internal staff
- Create, maintain, and organize digital and physical files for new and existing events
- Ensure all event documentation is complete, accurate, and properly filed
- Provide regular updates to the team regarding event files, timelines, and current statuses
- Conduct weekly file audits to confirm documentation accuracy, organization, and accessibility
- Escalate client concerns or time-sensitive matters as needed
Event & Operational Support
Provide operational support to other departments when required- Adapt quickly to the dynamic needs of event-day operations
- Support additional operational and administrative tasks as assigned to ensure overall team success
- Assist with order-related tasks and short-term operational needs during high-volume periods
- Adjust priorities as needed to balance administrative responsibilities with evolving operational demands
Qualifications
Strong organizational skills with a high level of attention to detail- Professional, friendly, and effective communication skills (both written and verbal)
- Ability to multitask and manage competing priorities in a fast-paced environment
- Reliable, team-oriented mindset with a willingness to assist across departments
- Flexibility to work occasional evenings and weekends as required for event support
- Proficiency in standard office software, including email, word processing, and spreadsheets
Work Environment & Attire
This role requires flexibility during peak seasons, including occasional operational or order-related support outside of standard Customer Service and administrative duties- Business casual attire is required while representing the company in-office, with clients, and during event-related activities
Benefits
Millennium Events and Floral offers a competitive benefits package, including:
401(k) retirement plan with company match up to 3%- Medical insurance through Anthem, with 50% employer-covered premiums
- Paid holidays
- Paid vacation time