What are the responsibilities and job description for the Senior Field Service technician position at Bonfire Infrastructure Group?
Company Description Bonfire Infrastructure Group is a mission-driven technology organization focused on eliminating digital inequity through high-quality broadband planning, engineering, construction, and fiber operations. The team is composed of dedicated, values-led professionals who advocate for communities and organizations seeking reliable, modern connectivity. Bonfire delivers end-to-end broadband solutions that support long-term digital growth and resilience. The company emphasizes collaboration, innovation, and integrity in bringing what it calls “the Broadband Life” to the communities it serves.
Role Description The Senior Field Service Technician is a full-time, on-site role based in Los Alamos, NM. This position is responsible for installing, configuring, testing, and repairing broadband and fiber infrastructure, including customer premises equipment, network hardware, and related systems. The technician will perform routine and emergency field service visits, diagnose technical issues, complete documentation and service reports, and communicate clearly with customers and internal teams about work performed and next steps. Daily responsibilities also include adhering to safety protocols, maintaining tools and test equipment, assisting with site surveys, and supporting junior technicians through guidance and knowledge sharing. The role requires strong problem-solving skills, attention to detail, and a commitment to high-quality service in outdoor and varied field environments.
Qualifications
- Experience with installation, maintenance, and repair of broadband, fiber, or telecommunications infrastructure, including customer premises equipment and related hardware.
- Strong technical troubleshooting and diagnostic skills using standard test tools and software, with the ability to interpret technical diagrams and documentation.
- Demonstrated ability to work safely in field environments, including adherence to safety procedures, use of PPE, and comfort with working on ladders, in confined spaces, or outdoors.
- Effective communication and customer service skills, including the ability to explain technical information clearly and collaborate with field teams, engineers, and project managers.
- Solid organizational and time-management skills, with the ability to prioritize tasks, complete accurate service reports, and follow established workflows.
- Prior experience as a field technician or in a similar technical role within broadband, telecommunications, networking, or infrastructure services.
- High school diploma or equivalent required; technical certifications (e.g., fiber optics, networking, or telecom) or relevant vocational training are beneficial.
- Valid driver’s license and ability to travel locally to customer and project sites as needed.