Senior Field Service Technician

Location: Los Alamos, NM

About Bonfire:
Bonfire believes that every American deserves access to affordable broadband because it improves quality of life. We believe broadband is for all—not just some—and we are committed to eradicating digital inequity with infrastructure and services designed to last for generations.

The culture of our business and our people are what make us different. Our passion is creating an environment where everyone matters and can make a difference. We hire, inspire, and grow together based on these values – that’s the Bonfire way.

Our Core Values:

· Our Commitment: We create passionate supporters of our clients so we can deliver on our greater purpose.

· Character Matters: We treat everyone with respect, honesty, and dignity.

· Be the Fuel: We learn, grow, and push ourselves to be better.

· Collaborate, Don’t Isolate: We share ideas transparently without ego or agenda.

Job Summary:
The Senior Field Service Technician provides technical leadership and operational oversight for field service activities within the assigned market. This role ensures efficient coordination, quality standards, and adherence to company policies while fostering a collaborative environment among technicians.

What You Get to Do (Duties/Responsibilities):

· Assigns tasks and provides directions to Field Services Technician to ensure alignment with operational priorities.

· Monitors progress on installations, maintenance, and repair activities, offering guidance and troubleshooting support as needed.

· Maintains awareness of all scheduled work, events, and changes, ensuring timely communication to the team and management.

· Reviews and approves time-off requests from technician. Serves as the primary point of contact for escalations, resolving issues and identifying opportunities for process improvement.

· Coordinates with contractors and internal teams to ensure timely completion of projects and adherence to quality standards.

· Oversees compliance with safety protocols and company procedures during all field operations.

· Provides mentorship and training to technicians, promoting skill development and knowledge sharing.

· Maintains accurate documentation of work performed, schedules, and resource allocation.

· Fosters a collaborative environment through consistent communication and team engagement.

· Involves Bonfire construction on any drop assistance for any standard drop installation.

What We Are Searching For (Required Skills/Abilities):

· Leadership – able to guide, motivate, and support team members while maintaining accountability for results.

· Technical Expertise – strong knowledge of optical networks, transport systems, and related equipment.

· Communication – clear and effective verbal and written communication skills for coordination across teams.

· Problem-Solving – ability to quickly assess issues and implement practical solutions under time constraints.

· Organization & Planning – skilled in managing multiple priorities, schedules, and resources efficiently.

· Adaptability – able to respond to changing conditions and operational needs with flexibility and professionalism.

· Software – proficient in Microsoft Office and relevant network management tools.

Experience: 7 years

Education: High School Diploma and a 2-4 year Electronic Degree

What’s In It for You?

Base Pay: $32.00-$37.00/hour

Supplemental Pay: Bonus Pay 10% annually based on performance.

Job Type: Full-time

Benefits and Ancillary Benefits:

· A Great Culture and Environment

· Active Community Giving Program

· Rewards/Engagement Program

· Professional Growth Account (PGA)

· Flexible Time-Off

· New Hire Remote Office Stipend

· 401(k) Company Matching

· Medical, Dental and Vision Insurance

· Health Savings Account and Flexible Spending Account

· Life Insurance, Disability, and Supplemental Coverage

· Employee Assistance Program

· Legal Plan, Identity Protection, and Pet Insurance

· Monthly Cell Phone Reimbursement

Additional Details:
Background checks, education verification, employment verification, and drug screens will be conducted upon hire. Employment is contingent upon successful completion of pre-employment screenings.

Pay: $32.00 - $37.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Work Location: In person

Salary : $32 - $37