Store & Catering Sales Manager

Sales & Catering Sales Manager

Bon Vivant Charcuterie & Gourmet Market | Miami Lakes, FL

About Bon Vivant

Bon Vivant Charcuterie & Gourmet Market is a luxury gourmet market specializing in handcrafted charcuterie, elevated catering, gourmet retail, and unforgettable hospitality experiences. From intimate gatherings to corporate events, we are passionate about creating beautiful food and exceptional customer experiences.

We're looking for an Store & Catering Sales Manager to become the right hand to ownership and play a key role in our continued growth.

This is not your typical retail management position. It's an opportunity to work directly alongside the owners of a growing business while leading daily operations, delivering exceptional hospitality, driving catering sales, and helping shape the future of our brand.

If you're someone who enjoys wearing multiple hats, takes initiative, thrives in a fast-paced environment, and wants to grow with an expanding company, we'd love to meet you.

Position Overview

The Store & Catering Sales Manager is responsible for overseeing the day-to-day operations of Bon Vivant while helping grow our catering and corporate gifting business. This role combines hospitality, operations, leadership, sales, organization, and relationship building into one dynamic position.

You'll oversee daily store operations while ensuring every guest receives an exceptional experience. During slower store hours, you'll shift your focus to business development by cultivating new catering relationships, corporate partnerships, and repeat clientele.

Primary Responsibilities

Store Operations

• Open and close the store
• Oversee daily operations and workflow
• Ensure the store is clean, organized, fully stocked, and operating efficiently
• Maintain Bon Vivant's luxury presentation and hospitality standards
• Ensure all customer and catering orders are completed accurately and on time
• Identify opportunities to improve systems and operational efficiency
• Assist ownership with implementing new processes and operational improvements

Customer Experience

• Welcome every guest with warmth and exceptional hospitality
• Serve customers dining in
• Recommend menu items and educate guests on our offerings
• Upsell beverages, desserts, retail products, catering upgrades, and specialty add-ons
• Resolve customer concerns professionally and confidently
• Create memorable experiences that encourage repeat business and referrals

Charcuterie Production

• Build charcuterie boards, boxes, and grazing displays to Bon Vivant standards
• Prepare catering, brunch, lunch, and retail orders
• Ensure consistency in quality and presentation
• Follow food safety and sanitation procedures
• Maintain the elevated visual standards our brand is known for

Inventory & Vendor Management

• Receive and inspect deliveries
• Verify invoices and inventory counts
• Rotate inventory using FIFO procedures
• Monitor product freshness and quality
• Maintain appropriate inventory levels
• Coordinate ordering needs with ownership and vendors
• Organize storage areas and maintain an efficient back-of-house operation

Catering & Business Development

During slower store hours, this role shifts from operations to business development.

Responsibilities include:

• Prospect new catering clients
• Build relationships with local businesses and community organizations
• Follow up on catering leads and inquiries
• Generate repeat catering business
• Grow corporate gifting partnerships
• Develop relationships with event planners, real estate professionals, title companies, schools, medical offices, and local businesses
• Identify new opportunities to expand Bon Vivant's presence within the community

Marketing Support

Support ownership by:

• Capturing behind-the-scenes content
• Photographing catering orders and new products
• Posting Instagram Stories when needed
• Collecting customer testimonials
• Assisting with seasonal promotions and marketing campaigns
• Creating attractive in-store displays
• Supporting community events and networking opportunities

Administrative Responsibilities

• Answer phones and respond to customer inquiries
• Respond to catering requests and prepare quotes
• Process online and in-store orders

Leadership

Work alongside ownership to:

• Improve operational systems
• Increase efficiency throughout the business
• Train and mentor future team members
• Uphold Bon Vivant's hospitality and quality standards
• Solve problems proactively
• Identify opportunities for continued business growth

Qualifications

We're looking for someone who:

• Has 2 years of experience in hospitality, catering, restaurant management, luxury retail, specialty food, or a similar customer-focused industry
• Has previous leadership or management experience
• Enjoys sales, networking, and building relationships
• Is highly organized and detail-oriented
• Takes ownership and works independently
• Thrives in a fast-paced, hands-on environment
• Has excellent communication and customer service skills
• Is comfortable using Shopify, Toast POS systems, and technology
• Is able to lift up to 20 pounds and stand for extended periods
• Is available to work weekends and occasional evenings as needed

Why Join Bon Vivant?

• Work directly with ownership and have a real impact on the growth of the business.
• Be part of a creative, luxury hospitality brand with exciting growth opportunities.
• Help shape new systems, processes, and business initiatives.
• Join a collaborative team where your ideas and initiative are valued.
• Grow into a senior leadership role as Bon Vivant continues to expand.
• If you're passionate about hospitality, enjoy building relationships, and want to be part of something special, we'd love to hear from you.

Compensation

• $22 per hour plus over-time and tips
• Performance bonus opportunities
• Employee discounts
• Growth opportunities