What are the responsibilities and job description for the Customer Service Clerk- Shipping Specialist position at Bomb Party?
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Customer Service Clerk- Shipping Specialist
Position Summary
At Bomb Party, execution matters just as much as energy. The Customer Service Clerk: Shipping Specialist plays a key role in supporting a smooth customer experience by serving as a communication bridge between the Shipping and Customer Support teams.
This role is responsible for responding promptly to shipping-related questions, supporting order updates in accordance with internal guidelines, and helping resolve elevated or complex shipping concerns. The ideal candidate is detail-oriented, responsive, solutions-focused, and comfortable partnering across teams to ensure customer needs are addressed accurately, efficiently, and with care.
Key Responsibilities
Shipping Communication & Support
- Serve as a key communication link between the Shipping and Customer Support teams
- Respond promptly to shipping-related questions in the CS Shipping Teams chat
- Provide accurate, timely updates to help Customer Support resolve customer inquiries efficiently
- Partner with internal teams to ensure shipping concerns are addressed with urgency and clarity
Order Updates & Customer Requests
- Update customer orders in accordance with internal guidelines and approved procedures
- Review customer requests carefully to ensure order changes are completed accurately
- Escalate requests that fall outside standard guidelines to the appropriate team or leader
- Maintain clear documentation of order updates, actions taken, and relevant follow-up
Escalated Shipping Tickets
- Serve as the primary point of contact for high-level or escalated shipping-related tickets
- Research shipping issues, identify next steps, and coordinate resolution with the appropriate team
- Communicate ticket status, updates, and outcomes clearly to Customer Support partners
- Help ensure escalated customer concerns are handled with professionalism, accuracy, and care
Process & Operational Alignment
- Follow established customer service, and order management processes
- Identify recurring shipping questions or issues and share feedback with leadership
- Support consistent execution across Customer Support and Shipping workflows
- Maintain a high level of accuracy, responsiveness, and follow-through in a fast-paced environment
Qualifications
- Experience in shipping, fulfillment, warehouse operations, logistics, or a related field preferred
- Strong organizational skills with high attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Strong communication and follow-through skills
- Experience with shipping systems, inventory tools, Microsoft Office, and operational tracking tools preferred
- Ability to stand, walk, lift, bend, and perform physical duties as required in a fulfillment environment
- Must be able to work onsite
About Bomb Party
Bomb Party is a fast-growing, high-energy brand built on community, connection, and creating memorable experiences. This role plays a key part in supporting operational excellence by ensuring the work behind the scenes runs smoothly, consistently, and with purpose.
Bomb Party is an equal opportunity employer. We do not discriminate based on race, gender, age, religion, sexual orientation, disability, or any other protected characteristic. All qualified candidates will receive fair consideration for employment.
Candidates in need of an accommodation to facilitate the application process may send their request to hr@bombparty.com.