Senior Account Manager

Senior Account Manager | Job Description 

(Updated April 24th, 2026)

Company Description

At Bolder Foods (The Honest Stand, Ltd), we believe that what you put in is what you get out.

Our mission is to nourish the best in people—through quality ingredients, professional/personal development, and emphasizing care in every step of our process.

We are a self-manufactured food company producing fresh, ready-to-eat or ready-to-heat entrées and sides, including soups, meal bowls, dips, and simmer sauces. Our products are available through leading retailers and foodservice partners across the country as both branded and private label offerings.

Unlike many food companies, we own and control our own manufacturing. This allows us to operate with a higher level of quality, consistency, and accountability—ensuring that what we make meets our standards and the expectations of our customers.

Learn more about us at https://www.bolderfoods.com/about-us 

        Bolder Foods & Boulder Organic Foods are owned and operated by The Honest Stand, Ltd.

Position Summary

The Senior Commercial Account Manager reports to the Co-CEO and owns the day-to-day execution of all active private label and branded accounts. This includes ensuring forecasts are accurate, orders are fulfilled correctly, customers are supported in a timely manner, and issues are addressed before they escalate.

This role exists to reduce reactive work, improve forecasting discipline, and build systems that support consistent, reliable execution in a fast-moving, high-growth environment.

The position manages one direct report (Sales Operations & Order Management Specialist) and works cross-functionally with Operations, Supply Chain, and Finance to ensure alignment and operational clarity across the business.

This role does not own new business development but plays a critical role in maintaining and growing existing accounts through strong execution and performance.

Core Responsibilities

Own Account Execution

• Serve as the primary day-to-day contact for all existing customers and brokers
• Own end-to-end execution of current business across all active accounts (branded and private label)
• Ensure accurate and timely order management, fulfillment, and communication
• Maintain high standards of execution across both branded products and private label partnerships

Forecasting & Planning

• Work with Co-CEO to build, maintain, and continuously improve forecasting tools (Google Sheets)
• Collaborate with the Co-CEO to partner with customers to continuously improve forecast quality 
• Identify forecast risk, variability, and gaps; proactively communicate and resolve

Operational Leadership

• Manage and develop one direct report responsible for order execution
• Provide clear direction on order changes based on operational realities
• Create and implement SOPs for order management and order change scenarios

Issue Resolution & Risk Management

• Proactively identify risks across service levels, order and sales volume, and margin
• Lead resolution of service issues, order disruptions, and execution gaps
• Escalate issues quickly and appropriately

Customer & Cross-Functional Communication

• Establish consistent communication cadence with customers and brokers
• Partner closely with internal Demand Planning, Logistics, and Finance teams to ensure alignment
• Act as a liaison between customers and internal teams

Performance & Growth Support

• Monitor sell-through, velocity, and account trends
• Support promotional planning, execution, and performance analysis
• Identify opportunities to improve account performance and support expansion

How This Role Operates

• A senior decision-maker within defined guardrails
• Own execution and be accountable for outcomes
• You align with leadership on key strategic decisions
• You are expected to improve systems, not just manage them
• You are expected to continuously evolve how you operate as the business grows and scales

Ideal Professional Background

• 5 years in account management, sales operations, or commercial execution within food CPG at club, grocery and mass stores is required
• Experience managing complex national or strategic retail accounts
• Experience managing both branded and private label business strongly preferred
• Advanced Excel / Google Sheets skills (forecasting required)
• ERP experience (Fishbowl preferred)
• Project management software experience 
• Familiarity with retailer portals

What Success Looks Like

First 90 Days

• Clear ownership of all active accounts and communication cadence with customers
• Improved visibility into forecast accuracy, order flow, and risks
• Established trust internally as the go-to owner of execution
• Minimal missed orders or service failures due to internal breakdowns

6–12 Months

• Measurable improvement in forecast accuracy and reduced variability
• Significant reduction in reactive fire drills
• Ensure company systems for order management and customer communication remain aligned with customer needs and expectations 
• Stronger account performance driven by better promotional planning and execution
• Clear identification of risks and opportunities across all existing business

What It Takes to Succeed

• Thrives in a fast-paced, high-change environment
• Highly organized with obsessive follow-through
• Low ego, high ownership mindset
• Strong problem-solver who takes initiative
• Comfortable operating under pressure from large retail partners
• Strong self-drive to learn and evolve to the environment's needs
• Actively seeks feedback and is committed to continuous improvement
• Driven to learn, adapt, and raise their level of performance as expectations evolve

This Role Is Not a Fit If

• You need structure handed to you
• You struggle in scrappy environments
• You avoid conflict or delay problem-solving
• You are not comfortable owning outcomes in a high-accountability role
• You prefer maintaining the status quo rather than improving how things are done

Growth Opportunity

This role is designed as a path to Director-level leadership with increasing ownership over commercial strategy, product, and account expansion.

Compensation & Benefits

• Base Salary: $120,000 – $155,000
• Bonus: 15% (tied to revenue, EBITDA, service levels, and account growth)
• Equity opportunity after two years or upon promotion
• Unlimited PTO
• 401(k), health, dental, and vision insurance

Location & Schedule

• Hybrid in Niwot, CO (Open to remote)
• Occasional weekend work (remote)
• Limited travel

Why Bolder Foods (The Honest Stand, Ltd)

We are a high-growth company building something different.

This is an environment for people who want ownership—not just responsibility.

At Bolder Foods (The Honest Stand, Ltd), you will:

• Own meaningful parts of the business, not just tasks
• Work directly with leadership and see how decisions get made
• Help build systems and processes that scale with the company
• Be held accountable to a high standard—and have the opportunity to grow because of it

We are not a highly structured, slow-moving organization. Priorities shift, expectations are high, and execution is key. Personal growth is measured as part of job performance and helps drive our people and company forward.