Associate Business Director

General Description: As Associate Business Director, you lead financial and administrative operational performance across a portfolio of restaurants, ensuring strong systems, compliance, and consistent execution of company standards. You partner closely with the Business Director, operational leaders, HR, and cross-functional teams to drive performance insights, manage risk and payroll processes, strengthen training, financial controls, and overall operational effectiveness. 

Job Description (Some of your responsibilities may be, but are not limited to):  

People Management 

• Provide ongoing coaching, accountability, and guidance to build strong leadership capability and drive operational excellence across all assigned properties. 
• Manage scheduling, coverage, and time-off planning to ensure continuity and appropriate on-site leadership presence. 

Operations 

• Support the financial health and operational performance of assigned properties by driving revenue growth, cost control, and adherence to BRG systems and location-specific goals. 
• Collaborate with Business Director and Directors of Operations and cross-functional teams to develop, refine, and maintain operational systems and location-specific SOPs. 
• Oversee systems and processes for all administrative operations, including site-specific reporting and communication protocols, ensuring accurate, timely distribution of financial, operational, and performance reporting to property ownership/stakeholders in accordance with management agreements and location-specific requirements. 
• Assist with ad hoc operational tasks as assigned by senior leadership. 
• Support special projects, cross-company initiatives, and operational priorities assigned by Business Director and senior leadership. 
• Collaborate with the BSS team on new software initiatives and implementations.  

Hospitality & Management Leadership 

• Ensure managers have access to current SOPs, operational tools, forms, and training materials through approved platforms. 
• Attend relevant leadership meetings as assigned and ensure follow-through on action items. 
• Contribute relevant content to management agendas and leadership communications. 
• Maintain regular meetings and working relationships with Business Director, Directors of Operations focused on business needs, priorities, and action plans. 

Culture, Training & Team Development 

• Collaborate closely with Business Director and HR, including oversight or management of assigned admin-focused roles as needed. 
• Oversee manager onboarding and offboarding processes, including systems access and training coordination. 
• For salary employees, assist with coordinating training schedules and ensure restaurant teams are accessing current training materials. 
• Review and assist with hourly training plans developed by GMs, CDCs, and their teams. 
• Oversee audits of assigned training based on job code. 
• Partner with HR on training needs assessment and content development. 
• Oversee communication and circulation of employee engagement and culture initiatives. 
• Actively foster a professional, inclusive, and growth-oriented work environment that supports morale, engagement, and a strong sense of belonging. 

Compliance & Risk Management 

• Audit personnel file management to ensure compliance with HR procedures and labor laws; Assist HR Operations Specialist and Administrative Staff with certification upkeep and audit personnel file management by following HR procedures for onboarding including ensuring all I9’s, tax documents, Alcohol, Food Handlers, Allergen Certifications, Sexual Harassment Training Human Trafficking certificates, and other state or locally required documents are completed. 
• Assist with collecting and coordinating required documentation for General Liability claims.  
• Ensure that all labor laws, HR guidance, and compliance requirements are consistently followed. 
• Assist with weekly break reporting audit to Operations Managers and Directors, if applicable.  
• Directly responsible for the organization and posting of restaurant licenses, permits, certificates of insurance, and labor law posters on location.  

Payroll & Labor Management 

• Oversee payroll submission process and audit payroll for accuracy prior to posting. 
• Review final payroll check registers and ensure compliance with break and labor-tracking requirements. 
• Ensure robust systems are in place for daily labor audits. 
• Serve as the escalation point for payroll issues, including tip discrepancies. 

Revenue, Marketing & Events 

• Audit restaurant websites and menu platforms monthly to ensure accuracy and alignment and communicate any needed changes to the marketing team. 
• Support special events execution, POS strategy, and event reconciliation processes. 
• Ensure platforms are configured correctly for special ticketed events and experiences, and that team is trained on day-of-event ringing procedure that is aligned with accounting team requirements. 

Financial Management & Performance 

• Analyze restaurant scorecards and financial reporting to support senior leadership decision-making. 
• Oversee continued financial education and development for restaurant management teams. 
• Assist with P&L review preparation with Directors of Operations, General Managers, and Business Director. 
• Collaborate on annual budget planning, forecasting deliverables as requested / required by leadership or stakeholders, and ensure compliance with purchasing initiatives. 
• Audit inventory systems monthly and POS quarterly. 
• Communicate performance insights, risks, and required pivots to operations leadership. 

Financial Policies & Controls 

• Oversee EOM reporting requirements and lifecycle of an invoice, including: 
• Ensuring invoices are submitted, coded and approved in a timely manner. 
• Review of Trial Balance (mid-month and EOM) along with DO, GM, and CDC. 
• Final inventory scrub and theoretical costing reporting. 
• Proper submission of Aloha reports, inventories, transfer sheets, and executive summaries. 
• Ensure that all General Ledger or Cost re-classes are properly communicated with the accounting team. 
• Track repairs and maintenance (R&M) expenses and performance to budget; attend R&M meetings as required. 
• Assist Directors with monthly AMEX reconciliation as assigned.  
• Assist Business Director with Accounts Receivable invoicing for special events, if applicable.  
• Facilitate and audit cash handling and control procedures to ensure accuracy and compliance.