General Manager

About the Company

Founded in 1977 in Charlotte, N.C., Bojangles, Inc. is a highly differentiated and growing restaurant operator and franchisor dedicated to serving customers high-quality, craveable food made from Southern recipes. Bojangles prepares all of its proprietary menu items from scratch, and there are no microwaves in its restaurants. A special blend of seasonings gives the food its unique Bojangles flavor. The restaurant's core menu features Bojangles' famous chicken, made-from-scratch buttermilk biscuits, flavorful fixins, and Legendary Iced Tea® steeped the old-fashioned way. Bojangles' broad breakfast menu is served fresh all day, every day, and features biscuit sandwiches such as Cajun Filet, steak, and country ham. Bojangles' menu also features unique fixins such as Dirty Rice, Cajun Pintos, and Green Beans. First franchised in 1978, Bojangles has more than 690 locations throughout the Southeast U.S. For more information, click here.

About the Role

The General Manager holds a critical role in managing our restaurants. The GM must be able to perform all functions of store management and will be directly responsible for and in charge of store management. Our stores are open long hours because we are committed to serving our customers breakfast, lunch, and dinner made from scratch; therefore, the General Manager must always be available to guide the management team.

Responsibilities

• Final and ultimate responsibility for recruitment, selection, development, appraisal, and, when necessary, disciplining and/or termination of employees, all in accordance with the established policies and procedures of BOJ of WNC, LLC, and applicable state and federal regulations.
• Use of discretion in effective scheduling of managers and crew, daily, in a manner that implements the guidelines of the current management labor guidelines and labor matrix.
• Maintain high standards of employee appearance and conduct to assure a pleasant environment for customers.
• Training of managers and crew, as necessary to meet present and future needs, in accordance with the training guidelines and procedures established by BOJ of WNC, LLC.
• Managing the physical facility, equipment, and exterior appearance of the store to ensure all remain in first-class condition, including the efficient use of service vendors selected by BOJ of WNC, LLC.
• Maintain a clean and pleasant environment for customers, with a health rating of not less than 95.
• Effective management of food and supplies requirements, including ordering of food, inventory control, and efficient usage, in accordance with the standards of BOJ of WNC, LLC.
• Maintaining a high standard of food quality and safety, in accordance with specifications of the restaurant Training Guide and applicable laws and regulations concerning food handling and preparation, including HACCP standards.
• Management of cash handling, reconciliation, and deposit in strict compliance with the policies and procedures of BOJ of WNC, LLC.
• Responsible for the timely and accurate completion of all reports and paperwork required by BOJ of WNC, LLC.
• Active involvement in local store marketing with guidance and assistance from Headquarters, including maintaining personal contact with businesses, schools, churches, and governmental units in the immediate community.
• Maintains a safe and secure restaurant for customers and employees in accordance with the policies of BOJ of WNC, LLC.
• Completes all BOJ of WNC courses and training as required for successful operations.
• All other duties as may be assigned from time to time.

Qualifications

• College degree or equivalent experience
• 2-3 years of restaurant management experience
• Strong written and verbal communication skills
• Windows-based computer skills, Microsoft Office, and Excel
• Patience, flexibility, and the ability to execute job responsibilities
• Position requires some travel

Required Skills

• Above average performance in the following standard measurements:
• Labor Usage: Plus or minus 10 hrs./weekly
• Show Bo Evaluation: Minimum Score of 90
• Drive Thru Window Times: Less than 55 seconds
• Food Variance: 1.5% of sales, or better
• Turnover Rates: Less than 150%
• Kitchen & Dining Supplies: .8% of Sales or Better

Equal Opportunity Statement

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. The responsibilities, tasks, and duties of any position may change and differ from time to time based on the needs of the Organization. This is a position that may require variable hours.